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Title

Academy Support Agent 

Description

Reporting to the Technical Support Manager, you will provide support to the Academy's IT department by answering phone calls and emails from Academy members and the public to assist them in engaging with the Academy's online platforms, including voting, streaming, paying dues, login assistance, and more.

This is a part-time, limited term position through late Spring 2022.

Responsibilities:

  • Act as one of the public faces of the Academy by engaging with Academy members or awards submitters, always maintaining a high level of professionalism and positivity.
  • Demonstrate timely attendance and proper follow-up of work assignments and projects.
  • Communicate member needs and trends in member feedback to the Technical Support Manager.
  • Actively maintain a thorough understanding of the Academy's wide-ranging online platforms to effectively communicate instructions to members at a moment's notice.
  • Participate in data-driven team projects as needed by IT and Member Relations.
  • Assist the QA team as needed to test assets for the Academy Screening Room.
  • Reroute incoming calls and emails to the correct department as needed.
  • Participate in training sessions with project managers to learn new platforms or refresh skills on seasonal platforms.
  • Log and track each member interaction in CRM, interfacing as needed with the IT team to make sure every inquiry is properly recorded and resolved.
 
Position Requirements
  • Strong skills in the use of technology and websites required.
  • High proficiency in MS Office. CRM (preferably Microsoft Dynamics CRM) knowledge desired.
  • Must be flexible and collaborative with a strong ability to shift direction quickly and adapt to changing priorities.
  • Professional verbal and written communication skills with special attention to detail and accuracy.
  • A proven ability to handle confidential information with discretion.
  • Ability to work collaboratively with other Academy departments.
  • Availability to work at least three days per week, with some weekend and late evenings during Oscar season.

#LI-DNI

 
Full-Time/Part-Time Part-Time  
Position Academy Support Agent  
Exempt/Non-Exempt Non-Exempt  
Open Date 10/13/2021  
Location Hollywood  
About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.
 
EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.  

This position is currently not accepting applications.

To search for an open position, please go to http://oscars.appone.com



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