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Title

Entry Level Help Desk Specialist (Training Provided) - Aberdeen Proving Ground, MD 

Position Level Entry Level  
Req Number INF-21-00073  
Referral Bonus Amount Level 4 - $250.00  
Open Date 10/13/2021  
Full-Time/Part-Time Full-Time  
Location MCSG -Aberdeen  
About the Organization MCSG strives to create a culture that empowers us all to accomplish the tasks needed to meet or exceed our customer's requirements. It alone is what sets us apart. Our culture is based on the belief that it is a privilege to serve our customer and embodied in our motto 'Your Success. Our Mission.'
 
Description

JOB SUMMARY: This position is located at Aberdeen Proving Ground, MD and supports the US Army. This role receives inbound calls and emails to troubleshoot issues that deployed soldiers are experiencing with BFT (Blue Force Tracker). SHIFTS: 1st:Shift 6am-2pm; 2nd:Shift 2pm-10pm; 3rd Shift: 10pm-6am. Shifts rotate quarterly. Position will require work on nights, weekends, and holidays. 

PRIMARY DUTIES:

  • Respond to inbound calls and emails from deployed personnel who are having issues with BFT
  • Track trouble ticket through process
  • Escalate issues as neccessary
  • Maintain communcation with end user through troubleshooting process
  • Other duties as assigned
 
Position Requirements

HOURLY PAY: $15.00 - $25.00/Hour 

RELEVANT EXPERIENCE: General Help Desk knowledge. Must be able to work a rotating shift (1st, 2nd, & 3rd shifts). Ability to work with people via email or telephone and calmly extract knowledge of the issue to determine real root of problem. Very outgoing personality, must work well in a hardworking and busy team environment. Must be able to work with a very diverse team. Cisco skill set is preferred.

EDUCATION/CERTIFICATION: Security+ certification or higher is preferred.

SECURITY CLEARANCE: Secret.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

Executive Order 14042 – Ensuring Adequate COVID Safety Protocols
The United States government is requiring all employees, plus all contract employees performing services on behalf of the federal government, be fully vaccinated against COVID-19 by December 8, 2021. In accordance with EO 14042, MCSG Technologies is requiring all employees with MCSG Technologies be fully vaccinated against COVID-19 by December 8, 2021.
 

This position is currently accepting applications.

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