Share Email Opening Title AUDI LAKELAND - Service Director (FL)  Description Qvale Auto Group has over 70 Years in the automotive industry, beginning in California and now owning and operating 4 dealerships in Florida. "We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity." Qvale Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! The Automotive Service Manager (ASM) acts as the primary contact between the dealership and customer for all repair and maintenance services. He or she listens to and thoroughly understands a customer's service/repair needs, sets and manages the customer's expectations, and works closely with the service team in order to stay informed of the status of repairs and special orders. The primary goal of the ASM is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership. The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities. Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. RESPONSIBILITIES Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures the daily inventory of technician's time is consistently sold to service customers. Forecasts goals and objectives for the department and stives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Directs, schedules the activities of all department employees. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Maintains current knowledge of vehicle operation, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned     Position Requirements QUALIFICATIONS High school diploma or GED required Post-secondary automotive training or equivalent work experience Two years of dealer-level or large facility experience preferred ASE certification (or is willing to obtain certification) Broad scope of automotive mechanical/electrical knowledge Experience in supervising and managing staff Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Intermediate computer and internet skills Unrestricted driver's license and clean driving record Able to drive both automatic and standard-transmission vehicles BENEFITS Competitive Pay Paid Time Off (PTO) 401(k) Medical Insurance Dental Insurance Vision Plan Life Insurance STD & LTD Formal Ongoing Training Program Excellent Advancement Opportunities Employee Discount: Perks at Work       About the Organization Qvale Auto Group has over 70 Years in the automotive industry, beginning in California and now owning and operating 3 dealerships in Florida. "We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."   EOE Statement The Qvale Auto Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at hr@qag.auto.   This position is currently not accepting applications. 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