Email Opening Title Restaurant Host  Description The Restaurant Host is responsible to greet customers as they enter a restaurant, takes their reservation or shows them to their table. They may also handle phone calls, customer queries about the restaurant and menu, and assist various restaurant staff when necessary. They are expected to know all restaurant menus and specials and special events. The hosts are responsible for maintaining the front area of the restaurant and host stand in an orderly and attractive manner.   Duties/Responsibilities: Greet guests as they arrive. Provide guests with menus and answer any initial questions. Seat guests at tables or in waiting areas. Assign guests to tables. Keep table rotation in mind so that servers receive the right number of customers. Answer phone calls, take reservations, and answer questions. Respond to complaints and help to resolve them as necessary Possess a knowledge of the menu. Help other restaurant positions as directed. Must be flexible and willing to work a varied schedule. Nights, weekends, and holiday shifts are required. Other duties as assigned.       Position Requirements The ideal candidate will possess the following Knowledge, Skills and Abilities: Technical Skills: We prefer at least 1 year of experience providing world-class guest service, fluency using point of sale and seating computer software, creating and confirming reservations, answering and returning phone calls, and building rapports with all types of personalities. TIPS or RAMP certifications preferred. Customer Service and Professionalism: Experience as or willingness to learn to be a role model and setting the standard for all staff to maintain high-quality and consistent customer service. Problem Solving, Quality Control, and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and suggest ways to improve current business methods and services provided. Communication: Commitment to details both verbally and non-verbally and ability to encourage cooperative and consistent levels of communication with the back of house staff, front of house staff and management. Must understand instructions, read written company information and communicate with little or no additional direction. Interpersonal Relationships: Highly developed empathy skills and ability to adapt to different personalities of guests, staff and outside vendors without losing focus. Must possess high professional ethics and avoid extreme familiarity or conflicts with others. Conflict Management: Capacity to recognize problems when they arise and be able to resolve them appropriately by using good judgement, tact, and initiative according to company policy and procedure. Requires unbiased communication skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively. Perform General Physical Activities: Ability to perform physical activities in a variety of environmental conditions that require moderate to maximum strength including climbing, lifting, balancing, walking, handling materials. Flexibility: Must be available to work overtime when needed, assist with the workload of others, and perform other duties as assigned.   Refined Hospitality is a Collection of Luxury-Lifestyle Hotels and Experiences. A curated portfolio of destination-driven luxury-lifestyle hotels, restaurants, and catering venues that are by definition: polished, stylish, sophisticated, cultured, and distinct in how they are designed and operated for unparalleled guest service experiences. Collection includes The Reeds at Shelter Haven, Stone Harbor, NJ; The Grove at Centerton, Pittsgrove, NJ and River House at Odette’s, New Hope, PA. EOE.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://TheRiverHouseatOdettes.appone.com

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