The Restaurant Server is responsible for handling face-to-face contact with the restaurant guests. They are directly responsible for taking all meal and beverage orders and serving the requested items to restaurant and hotel guests. On occasion they will be serving room service orders to the hotel guest rooms. They are assisted by bussers and runners, but they are ultimately responsible for the service and cleaning of their assigned tables and sections.
Duties/Responsibilities:
- Comply with all applicable laws and regulations pertaining to safe food handling and storage.
- Offer friendly and warm greetings to all restaurant and hotel guests.
- Promptly take drink and food orders from their assigned tables or sections.
- Correctly enter the guests’ orders into the selected point of sale system.
- Provide world-class guest service by ensuring all drink and food orders are efficiently served to the table and checking with the guests that their orders are correct; make any necessary corrections as quickly as possible.
- Remove soiled plates, glassware, and silverware from assigned tables and sections as the guest finishes their drinks and meals.
- Perform daily and weekly cleaning and side work assignments and maintain the work area in a clean and orderly fashion.
- Must be flexible and willing to work in all venues as directed.
- Must be flexible and willing to work a varied schedule.
- Other duties as assigned.
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The ideal candidate will possess the following Knowledge, Skills and Abilities:
- Technical Skills: We require 1 year of experience providing world-class food service, table side service, food and beverage industry trends and fashions, suggestive selling techniques, and correctly completed assigned non-service orientated duties. Must possess strong interpersonal skills when interacting with all guests.
- Customer Service and Professionalism: Experience as or willingness to learn to be a role model and setting the standard for all staff to maintain high-quality and consistent customer service.
- Problem Solving, Quality Control, and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and suggest ways to improve current business methods and services provided.
- Communication: Commitment to details both verbally and non-verbally and ability to encourage cooperative and consistent levels of communication with the back of house staff, front of house staff and management. Must understand instructions, read written company information and communicate with little or no additional direction.
- Interpersonal Relationships: Highly developed empathy skills and ability to adapt to different personalities of guests, staff and outside vendors without losing focus. Must possess high professional ethics and avoid extreme familiarity or conflicts with others.
- Conflict Management: Capacity to recognize problems when they arise and be able to resolve them appropriately by using good judgement, tact, and initiative according to company policy and procedure. Requires unbiased communication skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
- Perform General Physical Activities: Ability to perform physical activities in a variety of environmental conditions that require moderate to maximum strength including climbing, lifting, balancing, walking, handling materials.
- Flexibility: Must be available to work overtime when needed, assist with the workload of others, and perform other duties as assigned.
Refined Hospitality is a Collection of Luxury-Lifestyle Hotels and Experiences. A curated portfolio of destination-driven luxury-lifestyle hotels, restaurants, and catering venues that are by definition: polished, stylish, sophisticated, cultured, and distinct in how they are designed and operated for unparalleled guest service experiences. Collection includes The Reeds at Shelter Haven, Stone Harbor, NJ; The Grove at Centerton, Pittsgrove, NJ and River House at Odette’s, New Hope, PA. EOE.
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| We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |
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