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Title

eTeller 

Category Call Center/Contact Center  
Description

At Blue, we discover pathways to realize your possibilities. Our eTeller plays a vital role in the member experience and is generally the most frequent point of contact as you process and assist with transactions, while complying with all policies, procedures, and regulatory banking requirements. Provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM The teller will be involved and accountable for helping the credit union maximize growth, revenues, and member satisfaction consistently across the footprint designing robust experience centers exceeding member expectations by engaging in proactive and authentic ways. The eTeller will also focus on the following:

  • Be an educator of the credit union products and services, and build, retain collaborative relationships supporting the member base. Demonstrate ability to make connections and act in a proactive way with the member base. Greets members either by drive through teller (ITM), email, chat, secure messaging, text or social media platforms Utilizes advanced problem solving and decision making skills. Promptly, accurately and efficiently process member financial transactions including but not limited to: deposits , withdrawals, check cashing , cash advances, loan payments, transfers, wire transfers, official checks, money orders, other negotiable instruments and necessary general ledger postings according to policies, procedures, and standards. Accurately complete Currency Transaction Reports (CTR's) and Suspicious Activity Reports (SAR's) when needed. Ensure proper identification is presented for appropriate transactions. Maintain a high degree of member confidentiality, and manage risk appropriately.
  • Operate in an organized, detail-oriented fashion performing operational tasks while responding promptly to member inquiries and requests demonstrating accuracy and commitment to the member base.
  • Listens and responds to member situations or complaints utilizing credit union service skills; offers solutions and if unable to resolve guides members to the appropriate staff or management for assistance.
  • Maintains balances and verifies cash drawer denominations and totals throughout shift and at end of shirt. Researches and tries to resolve discrepancies. Reports any discrepancy to the manager or appointed staff member on duty. Completes required teller reports and end of shift work.
  • Maintains a thorough knowledge of the features and benefits of all Credit Union products and services in order to deepen member relationships. Identifies and recommends products and services best suited for potential and existing members and refers when appropriate.
  • Completes all required quarterly and annual product knowledge exams and mandatory trainings. Participates in all Wednesday meetings or trainings as well as sales & service development activities.
  • Provides assistance to the Branch Manager, Assistant Manager, and Lead Teller on an as needed basis filling in at the branch where needed or at other branches for peak coverage, shortages, or vacations.

 

 
Position Requirements

Experience: Minimum of one year of cash handling experience. One to three years with a proven track record in a sales environment, consistently meeting or exceeding goals and objectives, operating in a consultative framework or related experience in a financial organization. Displays passion, commitment, and drive to deliver the best solutions that improve the financial circumstances of our members. Familiarity in time management techniques to prioritize workflow to create a dynamic experience for the member, and work with efficiency delivering consistent productivity.

Education/Certifications/Licenses: A high school degree or equivalent.

Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills: Excellent communication and interpersonal skills are required. Strong attention to detail and excellent organizational skills. Strong math, communication and keyboarding skills required. Ability to cross-sell credit union products/services. Ability to priority and manage multifunctional tasks.

 

 

 
Full-Time/Part-Time Full-Time  
Compensation $14.79 - $20.88  
Bondability Employment at Blue Federal Credit Union is contingent upon successful bondability.  
Job Site Location Cheyenne, Wy - Blue World Headquarters  
Position eTeller  
Number of Openings 1  
Open Date 10/12/2021  
Location Cheyenne, WY - Blue World Headquarters  
About the Organization Our mission is 'We discover pathways to realize your possibilities.' Our employees uphold this mission by utilizing our values as stepping stones to sustain our amazing culture. Those values are Boundless Optimism, Unwavering Confidence, Uniquely Us, and Over the Top. Thank you for showing an interest in Blue Federal Credit Union!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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