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EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

At Valor Global, it’s our people who define us and make us who we are. Through our people, we deliver extraordinary customer experience for companies across the globe. We are relentlessly committed to the success and growth of our people. We carry out this commitment through a set of programs focused on helping you achieve your dreams. Our philosophy is that everyone deserves a path to their highest potential, while assisting others in realizing their dreams that will ultimately improve life for everyone. As a result, much of our team chooses to stay and grow their career as part of the Valor family.


This position is primarily responsible for overseeing and administering various account training programs including recurrent and new hire. This position will be identifying and implementing recommended improvements. This position will also be scheduling training classes, organizing course materials, developing training curriculum, presenting courses, and effectively measuring training efforts by performing the following duties.



  • Ensures all training programs run smoothly and effectively
  • Works with management to identify training needs and achieve account specific training goals
  • Tracks and evaluates all training effectiveness as measured by the trainee's success meeting key performance indicators (KPI)
  • Meets with trainers, supervisors, managers, and clients to review training materials and processes
  • Develops supplemental materials and gain approval from the client(s) as necessary
  • Schedules and coordinates training for multiple employees and groups
  • Manages accuracy and approves timecards
  • Manage a team of approximately 15-35 agents and ensure that all key metrics of performance per clients are met or exceeded
  • Manage retention and attrition
  • Ensures company policies and procedures are adhered to
  • Work closely with QA/mentors to discuss errors/quality issues
  • Implement all programs, systems and procedures required by management
  • Work very closely with associates to resolve issues/problems through coaching


Position Requirements

Key Competencies:

  • Possess good leadership skills
  • Strong communication skills, written and verbal
  • Must be a team player and be flexible with schedule
  • Experience in managing and motivating a team towards achieving team goals
  • Ability to communicate metric targets, performance results, and relevant business updates to the team
  • Directly liaise with and provide reports to external and internal clients
  • Skilled in using required systems, tools and technology (or equivalent)
  • Demonstrate interpersonal, coaching, and supervisory skills
  • Positive attitude and good attendance standing
  • Results oriented and organized

Must have own computer equipment, see specifications below:


Computer requirements:

  • Must have a DSL or Cable internet connection already at your home.
  • Internet- Preferably hard wired, absolutely no cell phone hotspots or Wi-Fi.
  • Must have a dedicated workspace within the home free of distractions
  • Must have your own equipment (desktop or laptop), Valor will not be providing
  • No chrome books, MAC books, or tablets of any kind.
  • Windows 10 Operating System
  • 4 GB Ram?
  • 100 GB Hard drive
  • USB port on your computer for Headset
  • USB headset Options for Headsets to Buy:
    • Option 1
    • Option 2
Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Trainer  
Location BYOD  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

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