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Patient Services Representative 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

MedData has an excellent career opportunity as a Patient Service Representative in Grand Rapids, MI.

Pay Rate: $17-18/hour-depending on skills and direct related expeirence

$1500 Sign On Bonus and Incentive Pay

Work from home opportunity for qualified candidates

Available full-time shifts (no weekends):

· 10am-6:30pm Monday-Friday

· 10:30am-7:00pm Monday-Friday

· 11am-7:30pm Monday-Friday

· 11:30am-8pm Monday-Friday

*Must be willing to work 1 weekday from 11:30am-8pm.

We offer a nice selection of benefits, 401k, paid training, a generous PTO plan, paid holidays, incentive pay, and advancement opportunity.

Our office is conveniently located in Grand Rapids by the airport.



The Patient Services Representative is responsible for clear, concise, and professional communications with patients, guarantors, and insurance companies. PSRs are responsible for resolving patient accounts efficiently and thoroughly while providing exceptional customer service, while utilizing multiple systems and aids to problem solve and educate callers.



  1. Answers phone calls from patients, guarantors, and insurance companies.
  1. Researches accounts to provide correct balance, payment, and insurance information, as well as educate callers regarding insurance billing and payment options.
  1. Recognizes and resolves insurance and billing errors.
  1. Brings patient’s accounts to resolution via immediate payment in full, setting up payment plans, post-dating payments, finding insurance, or offering settlements or discounts, as well as recognize appropriate reasons for patients to dispute balances.
  1. Keeps informed and up to date on the proper procedures and protocols for each of our providers.
  1. Makes outbound calls to patients or guarantors regarding past due balances as well as to advise them of information given to us by their insurance or the provider regarding their accounts.
  1. Documents all work performed in accurate and concise manner according to MedData best practices.
  1. Handles all calls with efficiency and accuracy as well as exceptional customer service.
  1. Other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.


  • High school diploma or equivalent is preferred except where required by our client.
  • Customer service experience
  • Professional, accurate, clear and concise communication
  • Detailed and thorough
  • Positive and encouraging attitude
  • Adaptable


To join our team of 2,000 employees and growing, please apply directly to this posting.


MedData is an Equal Opportunity Employer


Full-Time/Part-Time Full-Time  
Shift Days  
Req Number HEA-21-00270  
About the Organization MedData is a healthcare revenue cycle management services provider with more than 40 years of experience. We offer hospitals and health systems a full complement of solutions, including eligibility & enrollment, accounts receivable management & recovery, self-pay/early out, and denials management. We currently serve nearly 2000 facilities nationwide from our headquarters in Houston and more than 20 regional offices across the United States.

At MedData, we take great pride in our company, in each other, and in our 40+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData's growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.  

This position is currently not accepting applications.

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