Share Email Opening Title Supervisor, Tour Guide  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description The Pirates Why The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by: purposefully developing a player and people-centered culture; deeply connecting with our fans, partners, and colleagues; passionately creating lifetime memories for generations of families and friends; and meaningfully impacting our communities and the game of baseball. At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service. Job Summary The Tour Guide Supervisor is responsible for supporting the Senior Director, Ticket Sales & Service with all duties and responsibilities related to the PNC Park Tour Program. The Tour Supervisor will be the face of the Tour Program, be proactive in seeking out ways to increase ticket sales, grow revenue, and constantly evolve the guest experience. Responsibilities Primary: Performs all supervisory functions associated with seasonal tour employees, including recruitment, training, discipline, scheduling, time management, etc. Coordinate the scheduling and planning of all tour groups and individuals for PNC Park Tours. Oversee the Tour Guide equipment and train the Tour Guides on its usage. (Clover, radio, Tour Theatre video and security equipment.). Create incremental revenue opportunities through tour and ticket sales Manage tour sales and generate new ways to bring in revenue Generate and distribute monthly cost reports for the Tour Program to the Senior Director, Tickets Sales & Service, and Accounting Department. Coordinate with partners in the development and distribution of PNC Park tour amenities. Coordinate with the Creative Team to develop all print material. Coordinate tour program advertising efforts through the distribution of brochures, radio and TV announcements, and in-game spots. Collect/record monies from tour groups and interface with Ticket Office to have tickets created for each tour event. Respond to guests’ questions and concerns via mail, email, phone, and in-person in a timely, professional manner. All other duties as assigned by the Senior Director, Ticket Sales & Service Secondary: Assist Senior Director, Ticket Sales & Service with training new and returning employees. Accommodate tours requested by Front Office personnel. Assist with game-day duties, when necessary.   Position Requirements Required: Bachelor's Degree in Sports Management, Business Administration, Communications or equivalent. Proficient in Microsoft software (Word, Excel, PowerPoint, and Outlook). Desired: Knowledgeable in the use of scheduling software. Advanced knowledge of PNC Park and Pittsburgh Pirates history.   Location Pittsburgh, PA   Full-Time/Part-Time Full-Time   Shift Days   This position is currently not accepting applications. To search for an open position, please go to http://PittsburghPirates.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Manager, Ticket Sales & Service in Pittsburgh, PA Posted on: 3/22/2024 [Apply Now] Other Jobs Within 60 Miles Minor League Operations Assistant in Pittsburgh, PA Posted on: 11/2/2023 [Apply Now] Software Engineer in Pittsburgh, PA Posted on: 2/8/2024 [Apply Now] Performance Sous Chef in Pittsburgh, PA Posted on: 3/2/2024 [Apply Now] Data Scientist, Research & Development in Pittsburgh, PA Posted on: 4/19/2024 [Apply Now] PNC Park Security in Pittsburgh, PA Posted on: 3/8/2024 [Apply Now]

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