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Food Resource Manager 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Second Harvest Food Bank Santa Cruz County

Food Resource Manager


Second Harvest Food Bank provides 11 million pounds of food assistance annually, to over 75,000 people per month through its network of 150 member agencies and programs. By increasing access to healthy food, Second Harvest is making a profound impact towards growing a healthier community.  


Reports to: Supply Chain Director

Supervises: N/A

The Food Resource Manager (FRM) acts as Second Harvest Food Bank’s spokesperson to cultivate contacts and establish relationships with local, regional, and national food industry partners. This staff member is responsible for overseeing the day-to-day operations of the Food Bank’s Grocery Rescue Program including Senate Bill 1383 (CalRecycle’s Edible Food Recovery Program). This position serves as the liaison with various governmental agencies, including city, county, and state officials, to reduce organic waste disposal and provide rescue outlets for currently disposed surplus food. Simultaneously, the FRM works to build the number of stores participating in the food rescue program and increasing the total amount of product donated. The FRM educates retail store personnel on program donation guidelines and ensures compliance. The FRM works with the Development and Marketing Department and our donor recognition program, including social media accolades, milestone achievements, and program anniversaries.


Donor and Food Sourcing Relations

  • Identify and secure donations from local and national retailers by educating the donors on the value of donating food and non-food products in support of Second Harvest’s philosophy and mission.
  • Develop and establish relationships with local and national brokers, distributors, retail sites, and manufacturers that lead to the receipt of usable, nutritious foods to be made available for agencies and program participants.
  • Oversee Senate Bill 1383 (CalRecycle Edible Food Recovery Program) and serve as lead liaison within the organization.
  • Implement and maintain a consistent visitation plan with retailers.
  • Create a donation toolkit for retail chains and donors.  
  • Create and manage donor contact database.
  • Identify potential new vendors and sources for purchased items, evaluate vendor ability to meet quality requirements and delivery dates, vet reviews of vendors by other customers.
  • Identify underperforming retailers and create plans for reengagement opportunities.
  • Collaborate with Development and Marketing Department to recognize retail donors via newsletter, website, direct mail, and social media opportunities.
  • Work with Programs Department to provide agency donation information.
  • Participate in community food advocacy and trade organizations as needed.
  • Purchase food in accordance with grant funding allowance.

Customer Service:

  • Response with a high degree of urgency to the internal needs and external requests to understand how the Food Resources Manager’s work impacts others.
  • Work collaboratively with cross-functional teams regarding incoming product, including donations, purchased product, and USDA items.
  • Ability to travel locally throughout Santa Cruz County to visit city and county officials, retail chain managers, and donors.
  • Visit regional food banks as appropriate.

Food Safety

  • Ensure food safety program is maintained at all retailers and donors, and throughout donation handoff.
  • Work with store receivers and department managers to ensure retailers are available for driver pick-ups and follow donation guidelines.
  • Oversee compliance of food handling and documentation at retail locations.
  • Reporting
  • Create templates for reporting food rescue information and provide reports to local municipalities.
  • Provides weekly activity report on donor visits and store-level interactions.
  • Ensure agencies are reporting poundage through Feeding America’s MealConnect program.
  • Provide tech support for agencies when needed.
  • Assist with food donation management including data entry.   
  • Performs other duties as needed to fulfill our mission, drive our vision, and abide by our values.
Position Requirements



  • Self-starter with willingness to oversee and navigate Senate Bill 1383 (CalRecycle’s Edible Food Recovery Program).
  • Experience and relationships with food suppliers, manufacturers, retailers, producers, and/or packers strongly desired.
  • Experience and knowledge of donor solicitation activities and food acquisition.  
  • Strong project management experience.
  • Desire to build relationships with Santa Cruz County retailers and foster long term relationships. 
  • Background in developing promotional materials.
  • Passion for local agriculture.  

Knowledge and skills

  • Excellent written and oral communication skills with the ability to write reports, business correspondence, and procedure manuals.
  • High level of organizational, interpersonal, and communication skills. 
  • Possess effective public speaking skills with the ability to effectively represent Second Harvest Food Bank to donors, constituents, and the media.
  • Flexible and able to work with a diverse group of people including staff, volunteers, and suppliers.
  • Enjoys working with people of various ages and educations, and with those with different ethnic and socio-economic backgrounds.
  • Ability to work independently and as part of a team.
  • Manages own time, priorities, and resources to achieve goals.  
  • Work effectively under pressure, prioritize tasks, and meet deadlines.
  • Comfortable using innovative, creative, and entrepreneurial approach to overcome challenges.
  • Comfortable seeking and requesting donations.   
  • Able to maintain confidentiality regarding written and verbal information.
  • Ability to plan, develop, expand, and acknowledge sources of food donations from retail grocers.
  • Be a team player and ability to provide excellent customer service to donors and agencies.
  • Manage situations with tact and to reach mutually acceptable solutions.
  • Demonstrate a high level of integrity and trust.
  • Knowledge of Microsoft Office Suite, particularly MS Excel. 
  • Ability to learn Ceres (ERP) and Feeding America’s MealConnect software.

Physical Requirements

  • Safely lift or carry items weighing up to 40 pounds.
  • Able to hear normal conversations in person and on the phone.
  • See and read documents.

Other requirements

  • This position will be required to report in-person and is not eligible for remote work.
  • Must have access to a motor vehicle, valid auto insurance coverage, valid California Driver’s License, and a satisfactory driving record (as documented by a current MVR obtained by the Food Bank’s insurance carrier), for occasional driving on the job.
  • It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs.
  • In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all its employees may be called in to perform regular or emergent duties.

COVID-19 Vaccination Policy
Second Harvest Food Bank Santa Cruz County is adopting this policy to safeguard the health of our employees and their families, our participants, volunteers, visitors, and the community at large from COVID-19. Effective November 15th, 2021: all Second Harvest employees are required to be either fully vaccinated against COVID-19 or submit a negative COVID-19 test result weekly.

Full-Time/Part-Time Full-Time  
Pay Range $23.00 - $25.25, DOE  
Close Date  
Exempt/Non-Exempt Non-Exempt  
About the Organization Second Harvest Food Bank provides over 8 million pounds of food assistance annually, to over 55,000 people per month, through its network of 200 member agencies and programs. By increasing access to healthy food, Second Harvest is making a profound impact towards growing a healthier community.  

This position is currently accepting applications.

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