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Title

Technical Communications Manager 

Position Senior Technical Writer  
About the Organization At Torch.AI, we are passionate about building software that solves some of the world's most challenging problems. Our artificial intelligence is disrupting the infrastructure software market. Our company is changing the world. On the leading edge for AI for National Security clients and beyond, we partner with some of the most influential organizations to transform how they define success using data and technology. Our platform has been used to enhance top-secret clearances, stop fraud on a massive scale, discover new trends, gain an edge in financial markets, and beyond. If answering these types of challenges excites you, we would love for you to join.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

The Role

Torch.AI is seeking a Senior Technical Writer to the end-to-end development of customer-facing documentation for Torch products. This role requires a unique blend of software development/programming, written communication, design, editorial, and project management skills.

Requirements:

  • Documentation includes:
    • User guides
    • Installation and configuration guides
    • API developer guides, including microservices and endpoint documentation
    • Online help systems
    • Release notes
  • Develop an information architecture and content management system suitable for large-scale (1,000+ pages) documentation projects.
  • Develop and enforce a standardized approach that supports content re-use and single-sourcing to multiple output formats (PDF, HTML, DOCX, etc.).
  • Develop an editorial style guide to ensure consistency across documentation deliverables.
  • Assist User Experience (UX) in writing user interface text according to UX best practices.
  • Provide additional writing and editorial assistance to Torch:
    • Marketing materials, such as blog posts and white papers
    • Policies and procedures for NIST audit compliance
    • Training and educational materials, including demos, tutorials, technical overviews, and FAQs
  • Continuously update content with current information.
  • Build and manage a Technical Communications Team at Torch. Hire, train, and manage additional technical writing staff as needed. Edit other writers' content and documentation for consistency.
  • Leverage the tracking and ticketing system used by Engineering to ensure deadlines are met.
  • Test products for issues and provide insight to resolving problems.
  • Collaborate with internal teams, including Engineering, Quality Assurance, User Experience, Product Management, Product Marketing, and Customer Enablement.
  • Manage end-to-end Nexus EDO documentation development, which includes yielding expert knowledge of an industry-standard documentation tool (Madcap Flare) and the project management skills to deliver professional-grade, 100+ page user manuals.
  • Serve as a “knowledge manager” by curating a centralized library of essential Nexus documentation.
  • Apply the above knowledge to ad-hoc writing and marketing projects at Torch.AI.
 
Position Requirements

Qualifications:

  • Technical skills necessary to function as a junior-level Nexus developer in order to successfully comprehend and document the system. Technical skills include: AI/ML concepts, REST API, OpenAPI, XML, JSON, Postman, curl, WSO2.
  • Expert-level knowledge of the terminology used by professionals in the AI/ML industry, to ensure that published documents convey industry expertise.
  • Cyber security industry knowledge which can be applied to compliance documentation or other security-related needs.
  • General business insight which can be applied to smaller, miscellaneous projects outside of the traditional Technical Writer role.
  • Fully capable of delivering training, both internal and external, to technical and non-technical audiences.
  • Fully capable of functioning as a team lead or manager, if/when documentation team expands.
 
Location Kansas City Office  

This position is currently not accepting applications.

To search for an open position, please go to http://TorchResearchLLC.appone.com



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