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Patient Services Check In & Out 

Category Patient Services  

POSITION SUMMARY: The Patient Services Check In & Out Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and MWEC Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

Position Requirements


  • Greet patients in a friendly, professional manner
  • Answer phone calls, schedule appointments, assist in patient communications and recalls
  • Respond to patient inquiries about billing, procedures, policies and available services
  • Prepare patient chart prior to appointment and complete upon patient arrival
  • Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
  • Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
  • Monitor patient flow throughout the office, properly communicating delays
  • Provide a safe and clean office environment
  • Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)


SUPPLEMENTARY RESPONSBILITIES: Depending upon the patient volume and/or patient flow, you may be required to perform the following tasks.

  • Collect patient medical history and enter data into EHR
  • Respond to patient inquiries regarding medical procedures and medication regimens



  • High school graduate, or equivalent
  • Previous medical office experience and knowledge in medical coding/billing is preferred



  • Proficient in EHR, including exceptional keyboarding skills
  • Ability to accurately process insurance claims, and ensure proper reporting to Central Billing
  • Excellent interpersonal, written, and verbal communication skills
  • Detail oriented with strong organizational skills
  • Ability to obtain knowledge and skills on the job or through educational courses
  • A strong commitment to helping people
  • Polite, professional, and courteous
  • Ability to lead, motivate and promote a team environment
  • Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment



  • Physical Activity: Talking, Hearing.
  • Physical requirements: Sedentary work. Involves sitting most of the time.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Full-Time/Part-Time Full-Time  
Shift Days  
Pay Rate $14.62  
Position Status Full time with full benefit opportunities  
Manages Others No  
Travel Required Yes  
Position Patient Services Check In & Out  
Exempt/Non-Exempt Non-Exempt  
Location The Retinal Institute-Fort Wayne  
About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 

This position is currently accepting applications.

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