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Title

Customer Service Representative 

Description

Job Summary: 

A Customer Service Representative provides effective customer service support for the Customer Service team by completing calls/emails effectively.

Duties/Responsibilities:

The following duties and responsibilities are a summary of the essential functions of the job. Other duties might be performed, both major and minor, which are not mentioned below. Specific activities could change periodically.

  • Answers telephone calls and responds to applicant/credential holder inquiries.

  • Gathers information from applicant/credential holder to assist in determining whether an issue exists. Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issue, and assists with expediting solutions where needed.

  • Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue.

  • Closes calls by summarizing to applicant/credential holder all actions taken and confirming any follow-up needed for resolution.

  • Responds to emails or transfers to appropriate team member as necessary.

  • Identifies and documents quality of service issues and patterns and informs appropriate team member in order to ensure effective and long-term solutions.

  • Composes email responses to support inquiries from the website regarding general questions.

  • Listens and follows up on voicemails left from customers in a timely manner.

  • Works effectively with a team in answering questions and completing all the tasks summarized.

  • Communicates effectively through internal messaging system with all members of the company.

  • Other duties as assigned.

Supervisory Responsibilities (if applicable): None

 
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 10/4/2021  
Location National Board for Certified Counselors  
EOE Statement NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com



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