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Front Office Coordinator- Lompoc Family Resource Center 

Category Administration  

The Position:

We are looking for administrative staff to join the FSA Team in Lompoc! The Front Office Coordinator (FOC) is responsible for front desk reception, general administrative duties, light data entry, and assistance to FSA programs and departments. The FOC works in conjunction with the Operations Department and reports directly to the FSS Program Director. Position hours are Monday through Friday from 8:00a.m. to 5:00p.m.

Working with those impacted by trauma can be fulfilling and meaningful, yet simultaneously challenging, requiring attention to one’s self-care. FSA strives to be a trauma-informed and resilience-oriented organization, actively identifying and employing methods to support staff to embody a healthy and sustainable balance of care for others and themselves.

Sample Job Duties and Responsibilities:

  1. Responsible for opening and/or closing office procedures.
  2. Answer and direct telephone calls and retrieve and disseminate messages and faxes.
  3. Welcomes participants and community partners and inform staff of visitor arrivals.
  4. Provide general information about the Agency and its programs; refer to FSA program staff and/or outside agencies when appropriate.
  5. Attend monthly staff meetings and quarterly continuous quality improvement meetings. 
  6. Open, date and distribute mail and prepare outgoing mail.
  7. Ensure that reception area is clean and organized and current FSA program and partner agency materials are available to visitors. Periodically organize client spaces, workstations, and storage closets.
  8. Maintain up-to-date staff rosters and inventory lists.
  9. Assist with file storage matters, annual offsite file storage, and document shredding in accordance with HIPAA regulations.
Position Requirements

Employment Standards:

  1. Must be a high school graduate.
  2. Bilingual (English/Spanish) required.
  3. Previous experience in an office setting desired.
  4. Excellent computer skills, and efficient and effective multi-tasking skills required.
  5. Pleasant, professional and patient attitude when greeting visitors and consumers.
  6. Able to effectively provide information and respond to questions from staff, participants, partnering agencies, and the community.
  7. Respectful and compassionate phone etiquette and the ability to relate well to clients and employees is essential.

Classification, Hours and Pay Rate:

  • This is a full-time position, non-exempt, with benefits. (Benefits include: medical, dental, vision, life insurance, flexible spending accounts and 403(b) retirement plan. Vacation, holiday and sick leave also offered.)
  • Pay dependent on education and experience.
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Front Office Coordinator- Lompoc Family Resource Center  
Exempt/Non-Exempt Non-Exempt  
Req Number ADM-21-00003  
Location Dorothy Jackson Family Resource Center (Lompoc)  
About the Organization Family Service Agency (FSA) has long been regarded as one of Santa Barbara County's most reliable and effective nonprofit human service organizations. Our mission is to strengthen and advocate for families and individuals of all ages and diversities, helping to create and preserve a healthy community.

We are committed to providing services where they are needed most: in the community. Eighty percent of our services are delivered on school campuses, at community centers and in clients' homes. Our programs, which serve more than 25,000 people annually, combine clinical expertise, bilingual and bicultural staff, and close collaboration with other agencies. At FSA, all services are provided free or on a sliding fee/donation scale and no one is denied assistance because of an inability to pay.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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