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Customer Sales & Support Admin 

About the Organization Avidyne is a team of aviation enthusiasts uniquely positioned to play a key role in the next generation of personal aviation. Electric, vertical take-off, autonomous, helicopters, airplanes, experimental, you name it, we are working on avionics to make it better.
At Avidyne, we believe making flying easier makes flying safer, more accessible, and more enjoyable. We want to go way beyond having satisfied customers and create a community of raving Avidyne fans.

Avidyne Corporation is leveraging its market-leading position in the design and manufacturing of integrated avionics systems to develop cutting-edge technology for emerging electric vertical lift aircraft, autonomous air cargo delivery and the next generation of easy-to-fly vehicles. We have 27 years of experience and a vast amount of technology in our full line of communication, navigation, flight displays, surveillance, and flight control systems.

Avidyne is headquartered in Melbourne, FL on the Space Coast, and has engineering facilities outside of Boston, MA, and Columbus, OH.  
Req Number CUS-21-00001  
Location Melbourne  
Description

Position Summary:

This position is the perfect stepping-stone for an outgoing individual with knowledge of General Aviation, a propensity for technology, and who is seeking to advance their sales & support skills. This position will primarily provide support to our sales and customer service teams. In addition to selling and support skills, the candidate must be organized, personable, engaging, and self-motivated.

Key Responsibilities:

  • Answering customer product and service inquiries.
  • Follow up with end customers and dealers to ensure issues were resolved to their satisfaction.
  • Involves database cross utilization, identifying viable leads, and reaching out to passive customers to affirm the viability of the leads by verifying ownership, aircraft model/year, current navigation product age, and potential product interest, and opportunities for shared commissions.
  • Assist technical support personnel in the processing of RMA forms.
  • Assist sales team with support in processing RFC transactions.
  • Serve as liaison between the customer and product, services, and warranty departments to capitalize on relationship building and coordinate best solution for the customer.
  • Assist with the development of departmental metrics.
  • Assist service centers in processing warranty claims.
  • Manage and track exchange assets to assure they are returned in a timely manner.
  • Must provide accurate and timely sales information to managers. Assist in development and utilization of the CRM.
 
Position Requirements

Qualifications:

  • Microsoft Office Application skills (Level; Proficient to Advanced)
  • Customer relationship building skills
  • Excellent spoken, written communication, and presentation skills
  • Demonstrate assertive tenacious results-oriented attitude
  • Ability to handle multiple tasks and projects simultaneously, planning, and organizational skills are vital
  • Must be a problem solver, have a can-do attitude; ability to “think out of the box” to come up with creative solutions unforeseen obstacles

Education & Experience

  • Some college (BA/BS preferred)
  • General knowledge of Aviation (preferred)
  • 1 – 2 years of experience in direct end customer sales or service (within the aviation, or manufacturing preferred)
 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://AvidyneCorporation.appone.com



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