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Intake Coordinator 

Salary $16.50 - $18.50 hour  
Full-Time/Part-Time Full-Time  
Shift First  
Location Boundless- Worthington Campus  
Position Intake Coordinator  
Category Administration  
Exempt/Non-Exempt Exempt  
Open Date 9/30/2021  
Close Date 11/3/2021  
Req Number ADM-21-00016  

Would you like to help make a difference, enjoy excellent benefits, and join a fast-growing company? We might have a job for you.

We are looking for dedicated Intake Coordinator who shares our passion for helping others to join the I Am Boundless, Inc. team!

Boundless Benefits

Working for Boundless has many perks. We treat our team like family and offer advantages that allow you to focus, thrive, and grow.

Enjoy excellent benefits such as medical, dental, vision, and life insurance, a flexible spending plan, LegalShield, and generous paid time off. Looking to develop your skills? Boundless can offer you hard to find training, flexibility, and personal and professional opportunities.

What You Would Be Doing

This role is critical to ensuring and supporting access to care for referred individuals as well as individuals currently being served at IAB. This position is assigned to the Access Team and works collaboratively within that team. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time, Hourly position, Minimum 40 Hrs/Week, hours vary based on client needs, and typically fall within 7:30 AM - 5:00 PM, Monday through Friday. There may be an occasional need to assist with later hours in Office to cover through 7:00 PM. Rate range  $16.50 - $18.50

  • Maintains and exhibits exceptional interpersonal skills to ensure overall excellent customer service
  • Process all inbound and outbound inquiry/referral phone calls, voicemails, emails, Electronic Health Record (EHR) related assignments, website forms, faxes, etc. for all services within IAB
  • Manage agency, service and program specific workflows within access to care and initiate change to facilitate streamlined and efficient processes
  • Keep current with any changes, rules, regulations within the Ohio Department of
  • Education and Ohio Department of Mental Health, CARF, CQL and ODJFS as may affect enrollment processes
  • Assist in managing program enrollment statuses within the EHR
  • Arrange for translation services as needed by individuals served during the access to care process
  • Manage scheduling for diagnostic assessments, psychological testing, psychiatric evaluations, ABLLS, educational assessments, etc.
  • Coordinate with all departments and clinical teams necessary throughout access to care and integrated assessment process
  • Initiate inquiries and provide appropriate documentation, including the creation and preparation of records (when applicable) for new Individuals being served
  • Gather documentation to assist in ensuring records are compliant and ready for audits in which the agency may be involved (including but not limited to scanning documents, providing and/or requesting records, updating individual demographic and contact information, etc.)
  • Audit individual records as assigned and/or necessary
  • Correspond with individuals/parents/guardians and/or collateral contacts regarding information required for service delivery
  • Gather information related to the individual’s financial responsibility including coordinating the flow of Primary Insurance, Medicaid information, etc. (as applicable) with the Billing Department.
  • Assist in coordination with the Autism Scholarship Program information, as applicable
  • Maintain timely responses to ensure access to care for individuals served is efficient and within the agency, reimbursement providers and accrediting bodies’ standards
  • Provide clear documentation within the EHR to create transparence and awareness of the individual’s status throughout the access to care process.
  • Attend team and individual supervision meetings as requested
  • Provide in-office reception coverage to include reception tasks and responsibilities as needed and/or assigned
  • Engage in appropriate time management skills within various work settings including, but not limited to, in-office and remote
  • All other duties as assigned
Position Requirements

Required Education and Experience:

  • High School Diploma/GED
  • One plus years Customer Service Experience (In person or over the phone)

Preferred Education:

  • Preferred – Undergraduate Degree

Skills, Knowledge, and Abilities:

  • Proficient computer skills, i.e.: Microsoft Office, intranet, internet usage
  • Ability to maintain confidentiality and use appropriate judgment in handling sensitive information and records
  • Exemplary attendance
  • Ability to work independently with general direction
  • Ability to exhibit excellent interpersonal relation skills when dealing with the public, Individuals, family members, co-workers and staff
  • Flexible and accepting of change/workflow processes
  • Professional communication etiquette including through the use of telephone, email, etc.
  • Type 40 wpm

At Boundless, we are building a world that realizes the potential of all people. Will you join us? Apply today.

All candidates who have received an offer of employment will be required to undergo a pre-employment background check, drug screen, and health screen as applicable for the role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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