Share Email Opening Title IT Help Desk Support Technician  Description POSITION SUMMARY: An IT Support Technician shall be responsible for providing technical assistance and support related to computer systems, hardware, or software and generally maintain daily performance of RoadSafe's computer systems. The individual shall respond to queries, runs diagnostic programs, isolate problems, and determine and implement solutions for the Local Area Networks (LAN), Wide Area Networks (WAN), as well as other systems.   Position Requirements ESSENTIAL FUNCTIONS AND SKILLS REQUIRED: Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Respond to queries either in person or over the phone Acts as an escalation point for vendors and managed service provider Maintain daily performance of computer systems Respond to email messages for employees/users seeking help Walk employees/users through problem-solving process Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.) Run diagnostic programs to resolve problems. Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems Follow up with employees/users to ensure issue has been resolved Run reports to determine malfunctions that continue to occur Must be able to sit for extended periods of time Some travel may be required TECHNICAL EXPERIENCE REQUIRED: Working knowledge of Microsoft Office 365 and Microsoft Teams Expert understanding of desktop computer hardware and the Windows 10 operating system Explaining and walking end users through setting up PC hardware Experience with transferring data and profile information to new PC hardware Experience with patch management systems (Quest KACE experience preferred, but not required) Mobile Device Management experience (MaaS360 experience preferred, but not required) Working with Android and iOS mobile devices Experience with remote troubleshooting of software, hardware, printers, and networking EDUCATION AND EXPERIENCE REQUIRED: Knowledge and experience with network communications, firewalls, VPN Excellent troubleshooting skills Excellent understanding of common networking technologies and protocols 3-5 years of related experience preferred Associates or Bachelor’s Degree in IT-related field preferred We are an Equal Employment Opportunity Employer Minority/Female/Disability/Veteran   Full-Time/Part-Time Full-Time   Shift Days   Additional Information   Position IT Help Desk Support Technician   Exempt/Non-Exempt Non-Exempt   Req Number INF-21-00002   About the Organization RoadSafe Traffic Systems ('RoadSafe') is the largest provider of traffic control and pavement marking services in the United States. Our national network of 50 branches supports government, private, special event, utility and railroad projects in over 40 states. Expert knowledge of traffic control and roadway striping coupled with a unique ability to quickly mobilize our extensive fleet, state-of-the art equipment and trained technicians allows RoadSafe to safely provide quality, value, and peace of mind to our customers nationwide. RoadSafe enjoys exclusive contract agreements with some of the United States' biggest industrial companies and contractors. Known for our sophistication and professionalism, RoadSafe is called upon to handle the biggest and best projects in our industry. At RoadSafe, we offer a competitive pay, growth potential and an excellent benefits package for those who qualify including medical, dental, vision, and 401(k) plans. RoadSafe recognizes and values diversity.   EOE Statement We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Payroll Code None Specified  This position is currently not accepting applications. To search for an open position, please go to http://RoadSafeTrafficSystemsInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Account Manager – Specialty Products (Hlifax, MA) in Halifax, MA Posted on: 12/26/2023 [Apply Now] Sign Shop Support/Technician (Avon, MA) in Avon, MA Posted on: 4/15/2024 [Apply Now] Shop Support (Avon,MA) in Avon, MA Posted on: 3/13/2024 [Apply Now] Shop Support - Shipping & Receiving (Avon, MA) in Avon, MA Posted on: 4/5/2024 [Apply Now] Pavement Marking Technician (Union) in Avon, MA Posted on: 2/20/2024 [Apply Now]

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