Share Email Opening Title Practice Manager  Salary   Full-Time/Part-Time Full-Time   Shift Days   Location Boundless Health   Position Practice Manager   Category Healthcare   Exempt/Non-Exempt Exempt   Open Date 9/27/2021   Close Date 11/19/2021   Req Number HEA-21-00014   Description Are you a Practice Manager who is passionate about people? Are you looking for a job where you’ll enjoy excellent benefits and the chance to make a difference in your community? Then join the Boundless Health team! Boundless Health, Inc. provides a variety of primary health, dental health, and outpatient behavioral health services to children, adolescents, and adults through our health clinic operations. Will you join us? Apply today! Boundless Health Benefits Working for Boundless Health has many perks. We treat our team like family and offer advantages that allow you to focus, thrive, and grow. Why Boundless Health? Excellent benefits including no-cost dental, vision, and life insurance. A Boundless Health-sponsored $150 deposited into your flexible spending plan 232 hours of paid time off Student loan forgiveness through the Federal Public Service Loan Forgiveness Program Career growth opportunities What you would be doing The Practice Manager administers the daily operations of a multi-specialty, community-based clinic that operates as a federally qualified health center look alike. The health center specializes in serving individuals with intellectual and developmental disabilities, individuals with complex behavioral health needs and the general community. The clinic offers primary care, dental, psychiatry, behavioral health therapy, psychological assessments and speech and language pathology services. This role is responsible for developing and maintaining processes that span disciplines. Under the supervision of the Executive Director, the Practice Manager works closely with the Medical Director and Director of Nursing as well as medical, behavioral health and dental providers, nurses, social workers, paraprofessionals and fellow administrators across the agency to ensure timely client access to care, operational efficiency, quality service and fiscal integrity. Key Role Responsibilities Work collaboratively to plan, direct, implement and assess practice goals and client care activities. Analyze and improve key quality indicators to prioritize, organize and coordinate strategies to market, grow and develop the practice and enhance client satisfaction. Assess processes, workflows and staffing clinic-wide to assure efficient and client-centric care delivery. Identify, track, and report organizational and performance improvement activities. Directly train, supervise and appraise staff and partner with assigned discipline-specific supervisors for clinical performance management. Set, model, and reinforce clear expectations, monitor outcomes, create a culture of open communication, and help team members solve complex problems through individual supervision. Oversee all practice operations functions including: Scheduling, registration, insurance verification, benefits enrollment, encounter coding, referrals and medical records to ensure accuracy, timeliness and adherence to policy and protocols. Adjust operations as needed to attain quality and productivity goals. Become a super user of the EHR, manage the scheduling template, problem solve system issues, and guide the development of templates and other tools to ensure the system is used optimally. Coordinate EHR training activities for staff. Cultivate and maintain relationships with community partners, patients, families, and other stakeholders. Work closely with the Quality Committee on data projects and quality improvement initiatives. Handle client-related issues including complaints, problem solving, de-escalation, special requests or other concerns according to agency policies. Oversee and coordinate performance maintenance of equipment, as well as medical supply procurement and inventory control in collaboration with the Director of Nursing. Coordinate with the Comptroller and billing staff to ensure that the revenue cycle is implemented effectively. Enforce compliance as well as government and regulatory policies and procedures, including OSHA, ADA, CLIA, HIPAA, and HRSA in partnership with the Boundless Health Compliance Manager. Follow agency procedures to report legal, privacy, safety, risk management or environment of care issues. Provide and model customer service excellence marked by culturally competent, client-centered, ethical, respectful, inclusive and professional access for clients, partners and the broader community.   Position Requirements Required Education and Experience Bachelor’s Degree in health care management or related field with years of relevant work experience. Experience in a healthcare setting with 5 or more providers. Five years in a federally qualified health center, ambulatory care, or hospital setting with prior practice management experience required. Three years of supervising staff. Understanding of ambulatory practice management, physician office, dental clinic, behavioral health setting, and/or clinical operations. Knowledge of third-party insurance and accountable/managed care concepts, billing operations and regulatory requirements. Significant experience working with computers, Microsoft Office, ADP or related type software, Electronic Health Records (EHR/EMR) and insurance applications. Knowledge of medical, administrative, ethical and the legal requirements of HIPAA and ADA. Comfort running business operations reports from the EHR and analyzing business metrics to inform decisions and quality improvement activities. Preferred Education and Experience Experience working in a certified Patient Centered Medical Home preferred. Certified Practice Manager professional preferred. Familiarity working with underserved populations, individuals with intellectual and developmental disabilities, and/or experience working in community mental health setting. The prerequisite for this position is candidates either need to be fully vaccinated or willing to get vaccinated. All candidates who have received an offer of employment will be required to undergo a pre-employment background check, drug screen, and health screen as applicable for the role. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. 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