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Title

Customer Service Support Associate 

Division Roll-N-Lock  
Location Pompano Beach, FL - Roll-N-Lock  
Description

About Us:

Roll-N-Lock, a Truck Hero Company, was established in 1992 by the team at Solaroll Shade and Shutter Corporation, a leading manufacturer of retractable (rolling) storm shutters since 1974. Today, the products manufactured at Roll-N-Lock's Pompano Beach, FL facility are exported to more than 50 countries around the world.

Roll-N-Lock manufactures a range of truck tonneau covers and other cargo management products that are unrivaled in their reliability, security, and versatility. For truck owners, the Roll-N-Lock name has become synonymous with quality. With its skilled employee team and intense focus on manufacturing excellence, Roll-N-Lock is poised for continued expansion at home and abroad.

Position Summary:

The Customer Service Support Associate will process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction. This role will be responsible for responding to requests for order entry, order status, product availability status, returns, stock adjustments and technical support.

 
Position Requirements

Position Requirements:

  • Manage high volume of incoming calls, which consist of taking orders over the phone, providing detailed technical support and installation assistance, answering customer questions and providing appropriate feedback, and transferring calls to the appropriate station.
  • Reply to email inquiries and online chat.
  • Accurately enter pricing, addresses, purchase orders, items ordered, and return authorizations.
  • Provide input on processes and/or procedures to identify areas of improvement and recommendations to leadership.
  • Complete daily, weekly, and monthly checklists accurately and timely.
  • Prepare periodic reports concerning department activities, issues, quality, schedules, etc.

Education and Experience – Requirements:

  • High School Diploma required.
  • 2-4 years of related experience or training required.

Pay and Benefits:

  • Roll N Lock offers competitive, weekly pay, and the opportunity for annual increases based on job performance.
  • Comprehensive medical, dental, and vision health insurance.
  • 401k savings program to plan and save for your retirement.
  • Paid vacation and time off to ensure time with your family and a work/life balance.
  • Educational assistance to continue in college or pursue other skills and further your career.
  • Discounts on great Truck Hero products for you, your family, and friends

What’s next?:

  • Please take a moment to provide us your resume and/or complete our online application. You will quickly receive an acknowledgment that you applied, and we will follow up with you again shortly.
  • Check us out at www.rollnlock.com and www.truck-hero.com!
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Open Date 9/27/2021  
Req Number CUS-21-00059  
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  

This position is currently accepting applications.

Apply Now



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