Discover Your Passion and Develop Your Expertise.
This is a solution-based service environment with an emphasis on partnership and accountability.
Service Professionals at Paychex are passionate about customers’ needs and wants.
In this role you will…
- Deliver quality service to Paychex clients via phone, email, and chat.
- Follow up on outstanding items to issue completion in compliance with established Service Level Agreements.
- Develop and maintain an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
- Identify opportunities for process improvement and works with leaders to implement
- Demonstrate intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
- Serve as a mentor for less experienced teammates.
- Perform data input, maintaining strong prioritization and organization in a fast-paced environment.
Just some of the reasons why our employees are #Paychexproud.
- We value your well-being: From health care plans to retirement planning and wellness programs.
- We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
- We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you.
- We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
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