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Operating Systems Technician  

Position Level Journeyman  
Req Number INF-21-00068  
Referral Bonus Amount Level 2 - $1000.00  
Open Date 9/22/2021  
Full-Time/Part-Time Full-Time  
Location MCSG - Schriever AFB, Colorado Springs  
About the Organization MCSG strives to create a culture that empowers us all to accomplish the tasks needed to meet or exceed our customer's requirements. It alone is what sets us apart. Our culture is based on the belief that it is a privilege to serve our customer and embodied in our motto 'Your Success. Our Mission.'

VTC and Computer Maintenance Support Technician

JOB SUMMARY: Installation of audiovisual systems – including VTCs, TVs, rack fabrication, site preparation, termination and calibration of audio and video equipment. Troubleshoot and resolve issues with audio, video, switching and control systems. Conduct testing of AV cables and or equipment. Troubleshoot and repair high-end computers and printers. Track all maintenance agreements, warranties and suggest new ones. 

Position Location: This position will initially be located at Schriever AFB, but will be moving to a Garden of the Gods location in the near future.

PRIMARY DUTIES: Provide HOSP technical support for:

  • Maintenance, upgrade, and sustainment for AF TENCAP architecture, communications infrastructure, computer (hardware/software), and system backbone.
  • Networked and stand-alone systems at the Unclassified, Secret, and Top Secret-SCI classification levels (approximately 4 system architectures, 20 servers, 500 CPUs, 2 routers, 13 switches, and 17 desktop and room sized VTC systems.
  • Engineering, operations, management, maintenance, and general support for Local Area Networks (LANs), standalone systems, and any specialized systems within or used by the Government including any associated network/backbone/infrastructure hardware/software.
  • Review Communication System Requirement Documents (CSRDs) to provide network, computer system, financial, installation, outside agency coordination, and audiovisual technical requirements.
  • Computer equipment troubleshooting to isolate faults, make repairs, and restore service to systems, and report the status of problem resolution to the affected customer and maintain a historical record of problem resolution; and, submit a trouble ticket report to the Communication Focal Point.
  • Computer equipment continuity documentation and maintains a preventative maintenance schedule.
  • Disconnect, move, and connect equipment to networks; install, configure, and maintain these systems as well as analyze, troubleshoot, and resolve software, hardware, and network anomalies; operate and maintain computer facilities, as well as all current AF TENCAP system hardware and software and any new hardware and software specified by the Government and added to the AF TENCAP networks during the course of the contract.
  • Coordinate warranty repair actions for equipment under warranty and perform application loading, troubleshooting, tuning, and technical support for hardware and software used within the AF TENCAP.
  • Assist with the packaging and shipping of computer, networking and AV equipment.
  • Maintain the expertise to provide centralized AV communication installation, routine support, and maintenance for AF TENCAP systems through continued education as a certified technology specialist.
  • Maintain the required Security + certification through continuing security education, and professional security organization association.


Position Requirements

RELEVANT EXPERIENCE: 7+ years in troubleshooting and repairing HW, SW, and network operating problems

EDUCATION/CERTIFICATION: Bachelors – IT, Computer Science, Engineering preferred. IAT Level 2 certification required.


BENEFITS OFFERED: Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more.  Learn about MCSG Technologies benefits:

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role is $80,000 to $110,000; however, MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

Executive Order 14042 – Ensuring Adequate COVID Safety Protocols
The United States government is requiring all employees, plus all contract employees performing services on behalf of the federal government, be fully vaccinated against COVID-19 by December 8, 2021. In accordance with EO 14042, MCSG Technologies is requiring all employees with MCSG Technologies be fully vaccinated against COVID-19 by December 8, 2021.

This position is currently accepting applications.

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