Share Email Opening Title Customer Service Representative  Description Overview The Customer Service Representative performs day-to-day tasks of answering incoming calls and providing support to internal and external staff in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures. Essential Functions Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Answers incoming telephone calls and responds to applicant/credential holder inquiries. Gathers information from applicant/credential holder to assist in determining whether an issue exists. Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issues, and assists with expediting solutions where needed. Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue. Closes calls by summarizing to applicant/credential holder all action taken and confirming any follow-up needed for resolution. Responds to incoming emails or transfers to appropriate team member as necessary within 48 hours. Identifies and documents quality of service issues and patterns and informs appropriate team member in order to ensure effective and long-term solutions. Organizes and files documentation as needed. Other duties as assigned.   Full-Time/Part-Time Full-Time   Shift Days   Exempt/Non-Exempt Non-Exempt   Open Date 10/18/2021   Location National Board for Certified Counselors   EOE Statement NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This position is currently not accepting applications. To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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