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Title

Customer Service Representative 

About the Organization Winegard's mission is to create the world's most innovative and easy-to-operate smart connectivity solutions.

Our products for the home, RV, marine, and industrial markets are designed to foster harmony by erasing the lines between technology and human experience. Customers should have the right tools to live, work, and play wherever and however they want.

Headquartered in Burlington, Iowa, Winegard continues to grow with locations across the U.S.A. The Iowa-based facility totals 410,000 sq. ft. and includes a state-of-the-art testing, validation, and measurement center.
 
Description

Winegard is connecting the world with the best internet, satellite, and TV solutions available. We're looking for someone to join the team who wants to be part of our mission to help customers live, work, and play wherever and however they want.

 

As a Customer Service Representative, you'll work in a fast-paced office environment, answer inbound support calls, and deliver an outstanding customer experience. You'll help Winegard customers on their individual product journeys. Whether that's getting their satellite TV antenna set up for tailgating season or positioning an antenna mount just right—and everything in between.

 

Your job is all about empowering customers to have fun and get business done.

 

We're a tight-knit team, and we care about your success. We'll train and support you every step of the way. And we offer benefits to make sure you thrive in the workplace and at home.

 

 

Responsibilities:

 

  • Offer exceptional customer service over the phone—everything from product setup to service activation to order entry.
  • Become a subject matter expert—gain and maintain a broad understanding of Winegard products, focusing on mobile DISH and DIRECTV satellite TV products and services.
  • Develop hands-on skills so you can authentically instruct a customer over the phone on how to get the most from their products, whether that's pointing an antenna or connecting a receiver.
  • Answer a high volume of phone calls.
  • Maintain detailed and accurate call records.
  • Identify, troubleshoot, and solve problems in the moment while working with customers.
  • Get your sales game on! Recommend additional products, add-ons, or services to customers depending on their potential needs.
  • Regularly follow up with customers to ensure satisfaction and long-term loyalty.
 
Position Requirements
  • Associate's degree or higher preferred.
  • Experience in dealing with customers and handling and resolving issues preferred.
  • Be a highly motivated, detail-oriented multitasker.
  • Maintain customer and company confidentiality.
  • Independent and self-motivated—seek additional opportunities when able.
  • Work in a team environment to develop integrity, trust, and the respect of co-workers at all levels
  • Develop great verbal and written communication skills.
  • Be an active listener.
  • Have a positive attitude, even under stress. You'll work in a fast-paced (sometimes hectic) environment. A sense of humor is a must.
  • General computer skills (Microsoft Word, etc.).
  • Phone sales experience is a plus.

Work 8:00 a.m. – 6:00 p.m. M-F with one Saturday per month.

 

 
Location Winegard Company  
Salary Range 14.00 per hour  
Full-Time/Part-Time Full-Time  
Shift Days  
Close Date  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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