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Title

Talent Development Specialist 

Description

Nature and Scope
Learning and maintaining a working knowledge of Allegacy’s policies and procedures, core system, products and services, sales techniques, and member service standards will be instrumental in creating an effective learning experience for participants. A successful incumbent must possess exceptional oral and written communication skills and the ability to make presentations to varying audiences across the organization. The individual must be reliable, dependable, flexible, well-organized, and able to work independently and within teams.
The Learning Specialist is responsible for facilitating and maintaining the learning curriculum for Financial Center Operations positions and for support staff. Instruction includes, but is not limited to, core systems, sales, service, personal and business product knowledge, lending, and new initiatives. Responsibilities may also include the design and development of instruction and performance support tools using adult learning principles and a variety of development tools.
Emphasis is placed on the ability to guide the professional development of Allegacy Federal Credit Union staff, to assess learning needs and recommend solutions, to serve as a resource, and to support the strategic goals of the organization. The Learning Specialist works closely with teammates and leaders across the organization to enhance the learning experience and to positively impact performance.


Specific Accountabilities
• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
• Meet or exceed established service goals
• Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
• Complete all required compliance training including BSA.
• Deliver engaging and dynamic instruction using sound facilitation techniques and a variety of delivery methods (face-to-face classroom, virtual classroom, instructional videos, etc.).
• Evaluate the effectiveness and efficiency of instructional programs based on formative feedback, course evaluations, learner retention, and application on the job.
• Continuously expand and refresh knowledge of adult learning theories and principles, instructional design methods, development/delivery technologies, and facilitation techniques.
• Collaborate with teammates and leaders to assess and validate learning needs, recommend solutions, and design/deliver effective content using sound instructional design and facilitation methods.
• Apply adult learning principles and appropriate technologies to maintain and refresh instructional programs and performance support tools to ensure relevancy and accuracy.
• Design and develop e-learning courses and on-demand performance support tools such as instructional videos and job aids.
• Maintain the learning management system and other supporting tools and technologies.
• Participate in employee and organizational events to enhance exposure and community involvement.
• Other duties as assigned.


Knowledge, Skills and Abilities
• Strong facilitation and presentation skills employing adult learning principles and engaging instructional methods. Ability to adapt training to meet the needs of the audience.
• Strong planning and organizational skills.
• Ability to facilitate virtual instruction using tools such WebEx Training Center or GoTo Training.
• Ability to use the ADDIE framework to analyze needs, design, develop, and deliver effective instruction.
• Demonstrated ability to develop e-learning content using Articulate Storyline or Articulate 360 and Camtasia.
• Intermediate ability to use Microsoft office applications (Word, PowerPoint, Excel).
• Ability to measure, evaluate, and report on the effectiveness of instruction.
• Ability to work independently and produce deliverables in a timely manner.
• Ability to work a flexible schedule when needed to achieve individual and team goals.

 

 

 

 

 
Position Requirements

Education and Experience

• Bachelor’s Degree, or equivalent work experience

• 3 to 5 years as a facilitator in the learning and performance industry. Training experience in financial services industry preferred.

• Prior experience with virtual facilitation and e-learning design/development.

• Prior experience analyzing, designing, developing, implementing, and facilitating learning events for positions across all levels of an organization.

• CPLP certification preferred.

Our workforce is required to be fully vaccinated for Covid-19, with only very limited exemptions for legally recognized medical reasons or sincerely held religious beliefs.

 
Full-Time/Part-Time Full-Time  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Location Allegacy Federal Credit Union - Headquarters  
About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Pay Grade


This position is currently not accepting applications.

To search for an open position, please go to http://AllegacyFederalCreditUnion.appone.com



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