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Title

Program Manager, Community Living 

About the Organization For over 70 years, The Arc Northern Chesapeake Region has helped people with intellectual and developmental disabilities build better lives one person at a time. We provide support services and advocacy to 400 adults and children and their families in Harford and Cecil Counties. The Arc supports people with intellectual and developmental disabilities to create lives that mirror yours and mine: students attending neighborhood schools, adults going to work and living in their own homes, and individuals enjoying the social and recreational opportunities in their communities. We are a private, non-profit local chapter of The Arc of Maryland and The Arc of The United States, the largest volunteer organization in the world devoted exclusively to improving the quality of life for all adults and children with developmental disabilities.  
Category Leadership  
Description

Position Summary:

The Program Manger is responsible for the oversight of their assigned caseload within the Community Living department, the supervision of the House Supervisors providing direct support to the staff and individuals within those houses or areas and the coordination of all services and aspects of the individuals' lives on their caseload.

Position Responsibilities:

In a manner consistent with supporting The Arc NCR Mission Statement the Program Manager, Community Living, I shall do the following:

Quality Team Members

  • Attend and participate in monthly career fair.
  • Interview applicants who apply via website or outside of the career fail.
  • Participate in mediation meetings with DSP's and HR Manager.
  • Complete termination meetings/calls with HR Manager as necessary.
  • Review HR open position list to ensure proper posting for each home.
  • Notify HR of open positions.
  • Plot staff on talent management grid quarterly with support from Assistant Director
  • Review staff training deadlines with staff to ensure they avoid suspension.
  • Complete documentation (Coaching notes, Verbal/Written Warnings/Termination Memos) for any corrective action meetings with staff. Submit to HR for approval.
  • Complete status change forms for any staff transferring and ensure the house interview guide and internal transfer checklist are completed and attached at the time of submission.
  • Review Safety Alerts from HR and ensure staff sign and complete needed trainings.
  • Review GPS Alerts from Transportation and schedule staff to come in for corrective action.
  • Review authorized CMT list monthly to ensure staff are approved to administer medications. Follow up with HR and/or Dimensional for clarification if necessary.
  • Meet new staff during orientation week during lunch on Monday.

Quality Supports

  • Review monthly medication cycle fills.
  • Contact providers for clarification of orders.
  • Primary contact for providers
  • Primary contact for pharmacy regarding issues the individuals on their caseload.
  • Coordinate with Dimensional RN to make sure that proper discharge paperwork is available and hospital discharge is approved.
  • Schedule NCP training with RN for new staff.
  • Participate in QE investigations and schedule staff for meetings.
  • Schedule and train new staff on behavior plans in the homes.
  • Cover calls for peers when they are on vacation.
  • Assume responsibility of additional homes when not fully staffed.
  • Complete CLPM Vacation Checklist
  • Handle situations outside of the everyday 'norm'.
  • Work with day program staff (Arc/Harford Center) when individuals need to come home due to health or behavioral issues.

Financial Excellence

  • Review and sign off on all grocery receipts, PUF receipts (weekly, monthly and special requests) to ensure funds were used appropriately.
  • Assist with spending of start-up funds for new individuals.
  • Review monthly report for Benefit Manager to ensure that individuals who exceed $2,000 are spend down prior to the end of each month.
  • Work with Benefits Manager to ensure that individuals attend Housing or SSA appointments.
  • Ensure Activity Plans are submitted at least two weeks in advance for planned activity and 30 days in advance for any vacations and proper documentation is attached.

Other job duties:

  • 24/7 On call responsibilities from CL House Managers.
  • Hold monthly team meetings and supervisions with staff that need additional support.
  • Shadow/observe, coach and provide feedback to DSP's while visiting homes. This includes reviewing start/end of shift, administering medications, morning/evening routines, etc.
  • Review communication book to ensure proper documentation and initial.
  • Ensure weekly documentation (IP data, BP data, menus, fire drills, vehicle logs, sleep charts, ABC Charts, medication tracking forms, etc.) is submitted by 5 p.m. on Wednesday.
  • Ensure attendant is submitted every Monday by 12 p.m.
  • Attend Frontline Supervisor Training.
  • Attend Leadership meeting monthly.
  • Attend Department meeting weekly.
  • Timely response to emails from HR, Finance, QE, Psych, Development, DSP's and their AD/Director throughout the day.
  • Complete house inspections for each house during the weekend on call.
  • Attend weekly or bi-weekly supervision with Assistant Director
  • Work with DSP's on strategies for goal completion.
  • Submit outcomes to Director by the 5th day of the following month.
  • Communicate with the Director and Assistant Director via text of any urgent care visits, hospitalizations, vehicle accidents, major staffing issues or concerns and police, fire or ambulance involvement or any calls to 911.

Other duties as assigned

 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://TheArcNorthernChesapeakeRegion.appone.com



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