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Title

IT Help Desk Specialist (SEC+ NAVY Support)  

About the Organization VSolvit (pronounced: "We.Solve.it") is an award-winning SBA certified 8(a)/Small Disadvantaged Business and 8(m)/Economically Disadvantaged Woman owned, technology services provider that specializes in business intelligence (BI) systems, data warehousing, geographic information systems (GIS), custom application development, health analytics, project/program management, and hosting and cloud services. VSolvit serves clients such as the Department of Defense (DOD), the U.S. Department of Agriculture (USDA), the Department of Housing and Urban Development (HUD), and the Bill & Melinda Gates Foundation. Our custom technology solutions for federal and health industry clients and partners have won awards for innovation, been launched from the U.S. White House, and are being used to solve complex problems ranging from improving national security to optimizing vaccine supply chains and breast cancer screening and treatment programs.





These successes are but a reflection of overall team strength and supportive partnerships. Our company fosters innovation which makes it a great place for entrepreneurs and hard workers to be grown. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Profit Sharing, Tuition Reimbursement, and other benefits for our full time employees. Our goal is to grow together and enjoy the work that we do as a team.





 
Description

VSolvit LLC is currently seeking a Helpdesk Specialist. In this role, you will be part of a team providing 24x7x365 on-site operations support for our Navy customer at NBVC Pt. Hueneme. As a Helpdesk Specialist you will perform the following tasks:

  • Service Desk Support and Incident Management Services
  • Process Monitoring Services
  • Facility Management and Physical Security Services
  • Quality Assurance Support

 

Primary responsibilities will include:

  • Provide Tier I support by email, walk-in or phone call
  • Proactively maintain, review, disseminate information to NAVFAC CIO Help Desks and Worldwide customers
  • Guide and provide assistance to customers, coordinate and determine approach for resolution. Document, monitor, receive, detail, report, analyze, escalate, resolve, and track customer requests for support
  • Monitor processes, applications and services to ensure required availability and support based on defined organization requirements
  • Monitor facility environmental controls (security, fire, power, HVAC, halon and water detection), initiating actions to resolve control alarms/alerts, and providing facility assistance as needed
  • Support processes, policies and procedures, research and reporting, test plans and scripts, user guides and metrics related to Quality Assurance
  • Updating and maintain SOPs, policies and procedures
 
Position Requirements

Basic Qualifications

  • Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk in a corporate environment
  • 3+ years experience communicating technical information to non-technical personnel
  • 3+ years experience in organizing resources and establishing priorities
  • Ability to learn and support new systems and applications
  • Current IAT Level II certification, CompTIA Security+
  • Current/Active Secret Clearance

 

Preferred Qualifications

  • 2+ years’ corporate helpdesk support
  • Knowledge of computer and/or network security systems, applications, procedures and techniques
  • Ability to effectively prioritize and execute tasks in a dynamic environment.
  • Strong attention to detail
  • Highly self-motivated and self-directed
  • Strong customer service orientation
  • Open to working various or alternating shifts

 

Company Summary:

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') provides geospatial and information technology consulting services and solutions to government and private section clients. VSolvit is an award winning 8(m)/EDWOSB and SBA-certified 8(a)/SDB company. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Tuition Reimbursement, and other benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Information Technology  
Location Port Hueneme  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Clearances Required N/A  
Travel N/A  
Req Number INF-21-00050  
Position Help Desk Support Technician (HQ)  
Number of Openings 1  
Proposal Position No  
Proposal Letter Of Intent (LOI) N/A  
Open Date 9/17/2021  
Tags Help Desk Technician, IT Technician, IT Support, Technical Support, Windows, Linux, Imaging, Customer Service, Technical User Support, IT Coordinator, IT Analyst, Network Administrator, Computer System Analyst, Computer Network Architect,  

This position is currently accepting applications.

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