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Patient Care Counselor 

Category Healthcare  

POSITION SUMMARY: A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s).  In this position, the individual must be very knowledgeable about each phase of the patient’s surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses. The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options.

Position Requirements


  • Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
  • Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
  • Assist patients with application to Care Credit, as needed
  • Review surgery instructions and forms with patients
  • Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation
  • Ensure payments are collected from patients, as applicable
  • Provide ASC/hospital with all required/requested paperwork
  • Scan necessary pre- and post-surgical paperwork into database
  • Prepare patient’s surgical charts with appropriate paperwork



  • High school graduate, or equivalent
  • Previous experience in ambulatory surgery preferred
  • Knowledge in medical terminology preferred



  • Excellent organization, verbal and written communication skills
  • Ability to speak clearly and have patients understand language without misinterpretation or confusion
  • Professional maturity, appearance and demeanor required
  • Ability to work independently and handle multiple tasks simultaneously
  • Strong organization skills



  • Physical Activity:  Talking, Hearing.
  • Physical requirements: Sedentary work.  Involves sitting most of the time.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Full-Time/Part-Time Full-Time  
Shift Days  
Pay Rate $16.30  
Position Status Fulltime  
Manages Others No  
Travel Required No  
Position Patient Care Counselor  
Exempt/Non-Exempt Non-Exempt  
Location CLI Fort Wayne  
About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 

This position is currently not accepting applications.

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