Share Email Opening Title Electrical Dispatcher  Position Electrical Dispatcher   Category Administrative   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Open Date 9/16/2021   Description SUMMARY The purpose of this position is to provide support in Electrical Dispatch as well as field personnel to provide the highest level of customer service and promotes a professional office environment. Teamwork is a must as well as contributing to a positive team spirit. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties will be assigned as needed. Responsible for taking incoming service calls for electrical service estimate requests for MD, DC & VA and entering into the system. Assist with taking incoming service calls for Fire Alarm and Technical. Pulling the necessary paperwork or backup for pricing and re-pricing of proposals for MD, DC, and VA and forward to Estimator. Assist with proposals when needed as directed by Estimator. Assist with entering in the necessary information in the Account Managers daily calendar. Receive, expedite, and return contracts sent in by customers. Pull original proposals for awarded jobs, make necessary copies, confirm with customer that the approved proposals were received, and schedule with the customer. Maintain quality control to ensure services meet or exceed customer requirements. Works closely with customers to develop a good relationship with clients and Account Managers. Works with Senior Dispatcher to provide labor for scheduled jobs. Works independently to develop work with existing and new customers. Continuing education to develop strength within the Service Department. Expedites ordering material for dispatch jobs. Expedites ordering rental equipment for dispatch jobs. Key in Daily Work Ticket's & complete jobs for MD, DC & VA when needed. Runs Bi-Weekly Open Jobs report to ensure all jobs are closed out or updated in the system. Assist other Dispatchers in their roles.   Position Requirements QUALIFICATIONS Individual must be highly organized and effectively manage time to perform essential duties within specific deadlines for the project or task. Prioritize job duties to effectively accomplish goals. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION AND OR EXPERIENCE Coordination and past supervisory experience are helpful. Knowledge of Technical/Electrical terminology is essential to competently communicate with technicians and Clients. Training or equivalent combination of related experience for a period of one year or a combination or experience and or training is required. MATHMETICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages REASONING ABILITY Must possess the ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or diagrams/drawings. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and sit for extended periods of time. The employee is frequently required to use hands to type and shuffle papers and move boxes and parts up to 20 pounds occasionally and up to 10 pounds frequently. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://MonaElectric.appone.com

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