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Title

Technical Support Engineer 

About the Organization Activu Corporation (activu.com) is a provider of intelligent visualization and data collaboration solutions to command and control environments. Powered by Vis/ability, our market leading software, our open system solutions dynamically build "situational awareness" for military, public safety, transportation, energy and corporate security teams by aggregating visual information from across an organization and delivering it to command center video walls, or to operator desktops and mobile devices in the field. Our credentials are stellar in the markets we serve. We are based in Rockaway, NJ and also operate a satellite Washington, DC location.

 
Position Technical Support Engineer  
Description

Communicate directly to end users to assist in questions and/or problem resolution. Document any and all work performed for customers in Salesforce/ServiceMax. Works with the technical support team in handling Level 1 and 2 system issues. Must have extensive troubleshooting ability via onsite work or remote mechanisms to the customer base. Can train customers when required.

 

Essential Duties & Responsibilities:

  • Install/Upgrade Activu software suite to the integrated solution
  • Configure Activu software suite, including but not limited to all software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.), scripting for custom configurations, etc.
  • Provide integration services such as but not limited to system IP changes, firewall/NAT explanation, advanced system configurations, etc.
  • Troubleshooting of the integrated solution as necessary, which includes addressing hardware and configuration issues, and identifying software/OS issues
  • Troubleshooting system configuration, network and software/OS issues
  • Troubleshoot display equipment as needed, including interpreting any error codes, determining cable vs. display issues, etc. · Documenting all customer issues for use by support staff and management · Training on the integrated solution to client base when necessary
 
Position Requirements

Education:

  • Bachelors Required

Experience:

  • Minimum of 5 years of IT experience required
  • Minimum of 2 years’ experience in a customer support/service environment required
  • CTS certification required
  • Network+ and/or Security+ or comparable required
  • Minimum one year experience installing, troubleshooting, and maintaining complex TCP/IP network security, routing, and physical network topologies
  • Minimum of one year of experience as a System Integrator for Activu or similar role with another company
  • Familiar with either Salesforce/ServiceMax cloud applications or other similar CRM systems
  • Experience performing component and interface level integration and stability tests
  • Strong hardware and software troubleshooting skills with HP, Dell and other server and client systems
  • Performing administrator function in a Windows environment, preferably in a cable, telecommunications or audio/visual environment
  • Performing installs and troubleshooting of Windows software, network and operating system components
  • Proven communication skills relative to the application of technical products and business issues

Specific Skills/Certs:

  • Understanding of network configurations to properly configure/troubleshoot where necessary
  • Training experience preferred
  • Excellent written and verbal communication skills required
  • Travel up to 20% of the time
  • Other tasks assigned by Management from time to time
  • US Citizenship required
  • Valid driver’s license
  • MS Windows Server 2008/2012/2016/2019
  • MS Windows 7/10
  • MS Office suite
  • US Citizenship required

Physical Demands / Work Environment:

  • Typical office plus warehouse assembly environment; majority of time on warehouse floor or at installation site as part of daily routine.
  • May on occasion be required to lift equipment, tools, materials, and load and unload equipment weighing a minimum of 50 pounds.

 

Benefits:

  • Medical, Dental, and Vision
  • Life & Disability
  • Accidental Death & Dismemberment insurance
  • Flexible Spending Account
  • 401K
  • PTO & Vacation

 

Activu Corporation is a Federal Contractor, and as such is required to follow the President’s Executive Order 14042.

 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Location Activu Headquarters  
EOE Statement
Activu Corporation is an Equal Employment Opportunity Employer. Activu provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Activu complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  
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