INTERNAL COMMUNICATION SPECIALIST
WHO WE ARE
Valor Global provides customer care solutions for clients across the globe through our team of passionate Customer Care experts. As an extension of our clients' customer service teams, we focus on delivering a personalized experience that exceeds customers' expectations at every point of the journey. We are a top performer for each of our clients, routinely outperforming multi-billion-dollar companies in performance, technology, culture, and value.
We achieve this success through our incredible team of people, who are core to what we do. As a people-centric organization, we are committed to helping our team grow and realize their goals both professionally and personally. Our philosophy is that everyone deserves a path to their highest potential while assisting others in realizing their dreams that will ultimately improve life for everyone. As a result, much of our team chooses to stay and grow their career as part of the Valor family.
ROLE
As Valor's Internal Communication Specialist, you will develop and execute communications that engage and inform our team of global Customer Care professionals. Using multiple communication vehicles, you will share the many ways Valor cares about our people, whether it's through our benefits, training, support, compensation, or many other people programs. You will work closely with HR and Marketing to execute the strategic marketing plan, managing all aspects of the execution and ensuring timelines are met. You stay focused and flexible in a fast-paced, ambiguous environment.
RESPONSIBILITIES
- Plan, create, and edit content targeting employees, including but not limited to all-staff announcements, major hires and departures, company-wide initiatives, and new programs
- Develop and execute creative internal marketing campaigns to promote employee engagement and increase readership
- Work cross-functionally with teams across the company to align on communication goals, channel strategy, and messaging
- Work with recruiting team to build assets to attract new employees and meet aggressive growth needs
- Partner with the designer to develop complementary visuals for internal and external use, when appropriate
- Create and distribute bi-monthly newsletters
QUALIFICATIONS
- Bachelors degree in Communications, Public Relations, Journalism, or related field
- Exceptional writing and editing skills with the ability to adapt the style, tone, and voice of our business' various types of content
- 2+ years of professional experience - crafting narratives, telling stories either written or visual Experience turning complex information into engaging content across various channels
- Ability to thrive in a fast-paced office environment
- Ability to effectively manage multiple projects with competing deadlines
- Proficiency with Microsoft Office 365 suite
Benefits
- Medical, Dental, Vision Insurance
- 401K with 4% company match
- Unlimited vacation - work hard, play hard!
- Remote work
- Rapidly growing company with significant opportunities for advancement
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Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition. |
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