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Associate IT Support Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Handle any technical issues presented that pertain to the ImageLink system. The ImageLink technical support representative is expected to troubleshoot and solve daily issues as well as develop strategies for product and service improvement.

In addition to working as prescribed in our Performance Factors, specific responsibilities of this role include the following.
- Install ImageLink software/hardware; Maintain current/historical knowledge of the ImageLink software/hardware; Troubleshoot ImageLink software/hardware; Monitor/maintain ImageLink servers and backup solutions; Communicate with customers to determine causes of problems to reach resolutions; Analyze trends in issues and suggest solutions; Handle 24-hr Emergency Support Calls when scheduled.

Position Requirements

The employee must have excellent communication (written and oral) and interpersonal skills, strong organizational, multi-tasking, and time-management skills, must be detail-oriented and able to follow through with issues to resolution, and must be able to act both independently and as a team member. In addition, the employee meet the following requirements.
- 4-year degree or equivalent experience

Remain current regarding IT technologies and applications; Remain current regarding related Evident Products; Maintain a clean and orderly work area.

The employee will work in a general office environment, generally at a desk in a well-lit, air-conditioned cubicle/office with moderate noise levels. Periods of stress may occur.

Activities require a significant amount of sitting in an office and at work desks in front of a computer monitor. Some walking and standing relative to interaction with other personnel is required. Carrying ~50lbs or less, Hand tool dexterity, standing, stooping, bending.

Occasional Travel - 25% or less

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This position is currently not accepting applications.

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