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Outreach and Intake Specialist II 

About the Organization OUR MISSION



Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach.



We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively.



OUR VISION



We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs.



We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.



 
Position Outreach and Intake Specialist II  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Shift Days  
Number of Openings 1  
Category Social Services  
Description

*This is a a temporary position.*

JOB PURPOSE:

Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans.

ESSENTIAL JOB RESPONSIBILITIES:

  • Conduct outreach and networking activities in the community; such as stand-downs, tent cities, bus stations, shelters, under bridges etc. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Supportive Services for Veteran Families program.
  • Conduct initial eligibility screening of Veterans seeking program assistance. Provide general information and community referrals to Veterans not meeting program eligibility requirements and/or Veterans not scheduled with a Case Manager due to program capacity.
  • Set up initial client file for Veterans being assigned to Case Manager
  • Prepare reports as requested by Lead Outreach and Intake Specialist, Program Manger or Site Coordinator.
  • Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to 'Empower people to build better lives for themselves, their families and their communities.'
 
Position Requirements

ESSENTIAL QUALIFICATIONS:

EDUCATION: High School Diploma or equivalent.

EXPERIENCE: 1+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus, experience as OIS I preferred.

LICENSES: Non-Expired Driver’s License with clear record required.

VEHICLE: Must have daily use of a vehicle without prior notice with current auto insurance. Up to 70% travel within main county and surrounding areas as needed.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Preferential hiring consideration given to Veterans or military spouses.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.

 

ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:

COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations to large and small groups.

COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.

COMPUTER: Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus. 45 WPM, 90% accuracy.

TECHNICAL: Knowledge of community resources; Federal, State and local assistance programs, housing & utility assistance and disability benefits.

 
Salary/Wage  
EOE Statement Endeavors® and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Endeavors® and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors® and Endeavors Unlimited, Inc. are "Equal Opportunity/Affirmative Action Employers."  

This position is currently not accepting applications.

To search for an open position, please go to http://FAMILYENDEAVORSINC.appone.com



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