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Early Out Support Specialist  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Join us in supporting stronger communities through vision, innovation and collaboration! TruBridge is a Healthcare Services company headquartered in Mobile, AL. We offer a broad range of services, from consulting and managed IT to full business process outsourcing that spans the revenue cycle from end to end. We are focused on doing what we can to help our customers and their communities.

Job Summary:

The Support Specialist is responsible for building and maintaining relationships with TruBridge customers for the service represented. This can include weekly conference calls with customers and upper management, reporting, conflict resolution and employee management.

Essential Functions:

  • Ability to develop strong working relationship with customers
  • Ability to manage accounts for up to 20 customers.
  • Gaining a working knowledge of daily, weekly, monthly and quarterly processes and reporting needs.
  • Developing the ability to host conference calls with site contacts.
  • Learning how to identify and correct account issues.
  • Developing a working relationship with other members of the team and management to address customer service issues and to work processes. This includes the supervision of other employees.
  • May start to receive exposure to interface sites to gain an understanding of and some experience in the processes for interface sites under the direct supervision of other support reps or managers.
  • Protecting customer information by keeping all information confidential.
  • Assists with new site set up and tutorial creation.
  • Monitors situations for thorough accurate documentation and customer service
  • Effectively distributes, manages and reviews their workload and the workload of their employees to ensure work is completed in a timely manner.
  • Is able to assist in the reconciliation process for interface sites if working interface sites.
  • Identifies and resolves problems for customers and keeps the manager updated on any issues.
  • Strong attention to detail, time management and decision making skills
  • Is able to complete new site set up on their own.
  • Has thorough knowledge of custom EHR

Minimum Requirements:

  • Education/Experience/Certification Requirements:
  • Excellent communication (written and oral) and interpersonal skills.
  • Strong organizational, multi-tasking, and time-management skills.
  • Must be detail oriented and able to follow through on issues to resolution.
  • Must be able to act both independently and as a team member.

Preferred Qualifications:

  • Bachelor degree preferred but not required.
  • 1+ Years of experience.
  • Software Experience: Thrive, Meditech, Cerner, EPIC, AllScripts or others.

Our benefits take care of our team members and their families through supporting their health and financial well-being. Take a look at why you should join our team.

Here is what we want to offer you:

  • Competitive pay
  • Work from home opportunity
  • Generous Earn Paid Time Off and 9 Company Paid Holidays a year
  • Comprehensive benefits package including: Medical, Dental and Vision Insurance
  • Company Paid Life and AD&D Insurance
  • Company Paid Long-Term Disability Insurance
  • Voluntary Short-Term Disability, Accident insurance, ID Theft Insurance
  • Flexible Spending or Healthcare Savings Accounts
  • 401K Retirement Plan
  • Personal in-house paid training
  • Educational Opportunities that can lead to professional advancement
Position Requirements  
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This position is currently not accepting applications.

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