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Title

Bilingual Patient Advocate 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

MedData has an excellent career opportunity available as a Bilingual Patient Advocate to work in a Hospital setting located in Watsonville, CA .

The schedule for this Full Time role is Monday-Friday 8:30am-5:00pm PST.  

 

POSITION OVERVIEW: 

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance

Complete the appropriate applications and following through until approved

Detailed, accurate and timely documentation in multiple systems on all cases worked

Provide exceptional customer service skills at all times

Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases

Maintain assigned work queue of patient accounts

Collaborate with hospital staff, case managers, social workers, financial counselors

Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.

Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.

Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted

Request home visits as needed to acquire documentation

As per established protocols, inform the client in a timely manner of all approvals and denials of coverage

Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs

All other duties as assigned 

 

QUALIFICATIONS AND REQUIREMENTS:  

High School Diploma or GED prefered, except when required by our client.  

Prior hospital experience preferred

Adaptability when dealing with constantly changing processes, computer systems and government programs

Professional experience working with state and federal programs

Exemplary critical thinking skills

Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day

Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook

Effectively communicate both orally and written, to a variety of individuals

Ability to multitask

Ability to function in a fast paced environment

Must fluently read, write & speak both English & Spanish

BENEFITS:

MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

 

Just some of the benefits we offer:

Medical, Dental & Vision Insurance

HSA, FSA

401K

Paid Time Off: Up to 3 weeks first year PTO plus 7 paid Holidays 

Employee referral bonus program

Teamwork: We believe in teamwork and having fun together 

Career Growth: Gain great experience to promote to higher roles 

 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.

 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

 

 

This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.

 

 

To join our team of 2,000 employees and growing, please apply directly to this posting.


MedData is an Equal Opportunity Employer

 
Full-Time/Part-Time Full-Time  
Shift Days  
Req Number HEA-21-00149  

This position is currently not accepting applications.

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