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Program Supervisor  

Salary $42,000- $48,000  
About the Organization Phoenix Alternatives, Inc. (PAI) has been a vital part of our community since 1990. We were founded as a 501(c)(3) to serve people with developmental disabilities, maximizing integration into the community while pursuing meaningful, person-centered activities. PAI is a day program offering an array of services and opportunities for adults who want to design a life they love. You will find a culture that's respectful, team-oriented, and focused on meeting the unique needs of the people we serve.

Our mission is to engage individuals in meaningful participation in and connection with the community.

PAI supports individuals with developmental and intellectual disabilities with a wide variety of skills and interests. We offer opportunities to individuals, onsite and in the community, to build employment skills, to enjoy recreational and leisure activities and to achieve personal goals through meaningful experiences and programs. Be a part of our workplace that's diverse, team-oriented and focused on meeting the unique needs of people. Phoenix Alternatives Inc (PAI) is seeking applicants who are dedicated, caring, and passionate about supporting people with disabilities, who want to make a difference.

As one of two supervisors at the site, you will lead a team of 8-10 Direct Support Professionals while also managing a caseload of 25-30 individuals. This is the perfect position for someone ready for their first supervisory role, or an experienced manager who enjoys the variety of combining supervision with hands-on support.

Specifically, you will:

  • Supervise, teach, and coach Direct Support Professionals and Lead Direct Support Professionals according to DHS licensing requirements and PAI performance standards. Ensure professional and regular communication to ensure ideas, concerns, and recommendations are given due consideration.
  • Train and supervise program staff to 245D requirements and PAI policies and procedures.
  • Provide supervision, support, evaluation, and development of participant’s needs as specified in 245D licensing standards, PAI policies, and other applicable rules and regulations.
  • Coordinate interviewing, hiring, on-boarding, and retention of staff.
  • Oversee and author participant Coordinated Service and Support Plan Addendum (CSSPA), Individual Abuse Prevention Plan (IAPP), Self-Management Assessment (SMA), person-centered outcomes, and provide direct observation of staff members to ensure effectiveness of service delivery.
  • Respond to identified support needs, interests, preferences, and desired outcomes for each participant.
  • Oversee program staff to ensure adequate daily staffing.
  • Ensure a clean and hazard-free work environment.
  • Communicate professionally with internal and external partners on behalf of the participants.
  • Ensure participant personal care needs are met and that proper transfer/lifting procedures are followed.
Position Requirements

Your experience, skills, and attributes should include:


  • Meet Designated Coordinator standards as established per 245D. Minimally have one of the following:
  • A Baccalaureate Degree in a field related to Human Services and one-year of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older;
  • An Associate Degree in a field related to Human Services and two-years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older;
  • A diploma in a field related to Human Services from an accredited post-secondary institution and three-years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older; or
  • Minimum of 50-hours of education and training related to Human Services and disabilities, and four-years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older under the supervision of a staff person who meets one of the qualifications in a-c above.
  • 21+ years of age or older.
  • Pass an OIG and DHS background study and maintain approved status without continuous supervision.
  • Reliable transportation for work driving purposes, a valid driver’s license, proof of valid car insurance, ability to satisfy insurance criteria for driving history and permit driving record checks as needed.
  • Experience with and understanding of Minnesota Statutes Chapters 245A, 245C, and 245D.
  • Experience with program development, training, and quality assurance or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
  • Leadership and/or management experience.
  • Experience conducting internal audits.
  • Experience in a Day Training and Habilitation program or other disability services.
  • Related personal or professional experience to fully understand and have the ability to embrace the mission of PAI.



  • Bachelor’s Degree in a field related to Human Services.
  • At least one year of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older.


$42,000 -$48,000 depending on experience.



White Bear Lake, MN

PAI offers a supportive, innovative work environment that fosters individual growth, satisfaction, and a healthy work/life balance. We are an equal opportunity employer committed to affirmative action and a welcoming work environment for people of diverse communities.


Preferred Requirements: Baccalaureate Degree in Human Services  
Location White Bear Lake  
Keywords: Designated Coordinator, Site Supervisor, Human Services, 245D, DID, Program Supervisor  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

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