The Sales & Events Specialist supports and partners with the Sales Senior Manager to: generate new business, develop existing clients (both corporate and private), achieve departmental revenue goals, marketing events in external markets, increase zoo awareness within the community, and support the zoo as a tourist destination by carrying out a variety of responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Generate new business and develop existing clients, corporate and private, to achieve departmental revenue goals.
- Develop, design, market, and implement sales plans for zoo events to external markets through: direct mail, advertising, participating in trade shows, participating in professional associations, cold calling potential clients, client site visits, etc.
- Design, update, and maintain current sales collateral materials including: sales information, packets, contracts, and invoices, etc., as necessary to maintain accurate sales collateral.
- Communicate to all zoo departments impacted by a Group Sales Event: Events Team, Catering, Admissions, A/V, Visitors Assistance, Education, Animal Management, Maintenance, Security, etc.
- Update resources, including data in the Ungerboeck Event Management software or equivalent systems.
- Coordinate and oversee scheduled event-planning needs with various zoo departments, outside vendors, and outside organizations or companies.
- Respond to all group sales phone, web, and booking inquires within 24 hours. Mail contracts and invoices, and follow-up with clients within timeframes stated in the group sales policies.
- Generate revenue by cultivating outside leads, cultivating new business sources, and develop sales approach.
- Responsible for the selling, and production coordination of, including but not limited to: admission tickets, exhibit tickets, zoo animal experiences, education programming, zoo activities such as scavenger hunts, zoo bingo, etc.
- Promote and sell the zoo’s tour program, Premium Behind the Scenes Tours.
- Partner with the zoo’s third party vendors in offering their products and services to group sales clients, maximizing profit margins for the zoo.
- Reconcile accounts payables and receivables for group sales.
- Prepare group sales reports including: financials, data entry, and forecasting revenue trends for the supervisor on a monthly basis.
- Coordination and oversight of all production aspects of sales events: creation, logistics, communication, planning and implementing, reserving venue space, distributing event details, creating client event proposals, providing physical implementation and providing zoo event “day-of” coordination.
- Assist in other zoo department sponsored events as needed.
- Perform other duties as assigned.
QUALIFICATIONS
- Associate’s degree or equivalent from a two-year college or technical school; and two or more years related experience and/or training; or an equivalent combination of education and experience.
- A valid Washington Driver’s License.
- Demonstrated customer service skills on the phone and in person.
- Ability to achieve results and goals working both independently and as part of a team in high-pressure situations.
- Ability to understand, explain, and enforce policies to on-site staff, other zoo departments, and the general public in a clear and confident manner.
- Demonstrated ability to work well under pressure and meet deadlines with professionalism.
- Excellent organizational and problem solving skills.
- Proficiency and experience with Microsoft Office, particularly Word, Excel, PowerPoint, Outlook, and Teams.
- Ability to work a flexible schedule, which may include evenings, weekends and/or holidays.
- Commitment to the zoo’s mission and core values.
PHYSICAL DEMANDS
- This position will occasionally lift and or move up to 50 pounds.
- Reasonable accommodations may be made to perform essential functions.
WORK ENVIRONMENT
While performing the duties of this job, the employee is exposed to typical office environments and outdoor weather conditions. The noise level in work environments is usually moderate.
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Pay: $21.63/hour, plus benefits
Applicants must be at least 18 years old. A criminal background check and driving record review will be required of the selected applicant.
Application Directions: Applications are accepted online through our Jobs Page at zoo.org/jobs; no other forms of application will be accepted. Cover letter and resume are required.
Woodland Park Zoo is an equal opportunity employer, dedicated to a policy of non-discrimination in application and employment for any reason, including race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability or medical status including genetic information, and/or veteran’s status.
Woodland Park Zoo is committed to providing access and reasonable accommodation in all of its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.
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