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Title

Activities Assistant Manager 

Position Activities Assistant Manager  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As the Activities Assistant Manager at Edgewood Tahoe, you serve as the guest liaison for both hotel and non-hotel services. You manage Resort activities in collaboration with the Resort Program and Activities Manager. This position requires a strategic-minded and detail-oriented individual to build and deliver a first-class, curated experience for all our guests. This position is responsible for creating the foundation for how we provide value-add services to our guests for activities for both on-premise and off-premise requests.

The activities team manage seasonal ice skating, watersports, boat rental, Ski Ambassador, snow-shoe experience, and year around activities.

A successful candidate must possess a strong eye for detail, excellent organization and communication skills, the ability to work within tight deadlines and is comfortable working independently. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Works with Concierge Coordinators and team to monitor workflow and that all guests requests are met and provided with confirmed itinerary for their visit
  • Works with Villa coordinator to reach out to upcoming villa guests to curate their visit and ensure all details are attended to.
  • Ensures all activities are staffed and trained to fulfill their job functions
  • Build rapport with guests as well as understand guests' needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
  • Support your team in arranging events, excursions, transportation etc. upon request as well as creating daily itineraries for incoming guests.
  • Make guest reservations for transportation and event tickets.
  • Assist Marketing in organizing special guest activities/ events as directed.
  • Stay current and up to date with all hotel services as well as daily VIP requests and special events.
  • Project a professional manner with an emphasis on hospitality and guest service.
  • Handle guest recovery and solve problems
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

  • The ideal candidate is a seasoned and highly effective professional.
  • Proven experience as concierge required.
  • Proficiency in English.
  • Excellent communication skills.
  • Polite and confident with a great deal of patience.
  • Ability in multitasking and time management.
  • Aptitude in resolving issues with customer-focused orientation.
  • Previous hotel-related experience desired.
  • Available to work varied shifts when needed, including weekends, holidays, and swing shift.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork
 
Shift Days  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

Apply Now



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