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Sr. Operations Representative - Special Accounts 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace four years in a row. Being part of the WPB Branch and TFCU overall will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

Job Description

Job Title: Senior Operations Representative - Special Accounts

Division: Finance

Reports to: Operations Manager

FLSA Status: Non – Exempt

The Sr. Operations Representative is a crucial position that oversees and supports all Special Accounts activities, including HSA, IRA, CD, Custodian, and Trust. The role also supports the Operations Department in all operational and administrative aspects related to the daily coordination of work processes, staffing, training, and communication. This position will assist with Wires, Check 21, and return mail for Debit/Credit Cards, Mail, Cashier's Checks, Research, Verification of Deposits, and Dormant Accounts. In addition, the incumbent in the position ensures compliance with Credit Union policy, procedures, rules and regulations, and state and federal laws and manages all Operations activities to meet Credit Union goals and objectives.

The Sr. Operations Representative also recommends developing and maintaining reliable data processing, operational accounting processes, and internal controls to ensure proper management planning, decision-making, and financial reporting requirements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.


  • Assists Members with the special accounts - IRA's, CDs, HSA's, Custodian, and Trust. 
  • Processes initiations, withdrawals, transfers, and deposits of member IRA accounts.
  • Reviews qualified plan documentation to support IRA rollover eligibility compliance.
  • Calculates and processes Certificate of Deposit (CD) redemptions. 
  • Keeps up to date with IRA, CD, and HSA regulatory updates. 
  • Administers monthly, quarterly, and annually mandated required minimum distributions (RMD).
  • Notifies members of IRS required age regulations for required minimum distributions (RMD). 
  • Notifies beneficiaries of IRA and HSA accounts and processes distribution.
  • Monitors and corresponds with members, peers, and IRS to comply with reporting regulators. 
  • Oversees maturity exception reports for IRA and shares CDs.
  • Processes share certificate redemptions received by mail.
  • Makes corrections and adjustments as needed for IRA and share CDs.
  • Provides report to senior management on a special IRA and shares certificate of deposit promotions.
  • Reviews tax reports before delivery to the IRS (1099R and 5498) to ensure accuracy of reported information and makes corrections accordingly.
  • File maintenance on IRS regulatory code corrections.
  • Ensures compliance with Federal IRS regulations.
  • Back-up for the decedent account department.


  • Act as a Subject Matter expert for all Special Accounts.
  • Identifies, recommends, and implements continuous improvement to streamline operations and processes within own work area and that of other operations employees to increase productivity and efficiency.
  • Assist with updating, implementing, and communicating new and updated procedures.
  • Assists with entering, verifying, and releasing wire transfers on Fiserv Payment Exchange, formerly known as WireXchange.
  • Assists in ensuring the proper file maintenance are performed on accounts set up for Backup Withholding as determined by the member or the IRS. 
  • Backs up in maintaining a log of all returned Debit/ATM cards. Mail requests from Card Services and Loan Servicing department on returned Debit/ATM cards and records appropriately on member dairy.
  • Assists with the destruction of plastic cards under dual control.
  • Assists with the update the Mobile Deposit user lists weekly.
  • Assists with handling Cashier's Checks stop payments.
  • Assists with uploading ACH returns, origination, accounts payable, and credit union employee payroll files to the Federal Reserve Bank website.
  • Provides support of the verification of the share draft (In clearings) daily file.
  • Maintains continuity of critical Operations functions in case of disaster or employee turnover.
  • Performs other duties as required with or without accommodation.


BSA Compliance - every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will consider the awareness of unusual or suspicious activity relevant to the department.

  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed annually, as available by the Training and Compliance Departments.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.
  • Comply with all TFCU policies and procedures to ensure compliance with such regulations.
  • Provide service that meets the Service Standards defined by Tropical Financial Credit Union and achieve annual goals established through the Performance Management Process.
  • An individual in this position must communicate and regularly interact with all credit union employees, members, and external vendors; therefore, outstanding interpersonal and teamwork skills are necessary.
  • Performs other duties as required with or without accommodation.


Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have excellent interpersonal, motivational, analytical, and oral and written communication skills.
  • Strong business judgment, communications, and analytical skills are essential.
  • Capable of compiling, analyzing, preparing, and presenting reports with operational/financial/statistical data. 
  • Must have proven proficiency in the use of standard business applications in a Windows-based environment (i.e., MS Word, Excel, PowerPoint, and Outlook), databases, and various computer applications.
  • Must be a self-starter and have the ability to work independently to achieve desired results.
  • Strong ability to multi-task in a fast-paced environment.
  • Must have a strong working knowledge of credit union/banking concepts, practices, procedures, and relevant systems.

Education and/or Experience:

  • Bachelor’s degree in accounting or finance preferred.
  • A high school diploma is required and two years of college courses in accounting or finance are preferred.
  • Five or more years of experience in credit union/banking and/or retail branch operations environment required.
  • Prior experience of all areas of Operations preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit and use hands to handle or touch.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, and the ability to focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Location Miramar, FL  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  

This position is currently accepting applications.

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