Share Email Opening Apply Now

Account Support Specialist 

About the Organization First Advantage is the world's largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.

Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Under general supervision, the Account Support Specialist processes incoming work orders to configure accounts to client specifications within back end systems.  This role ensures that necessary and appropriate documentation are present for set up, coordinates tasks and communication among internal groups, provides Account Setup support upon receipt of requests through internal CRM and acts as liaison with various groups as a directed by Team Lead.  The ideal candidate will work well both independently as well as in a team environment and maintain established levels of quality, productivity and pace.

Essential Duties and Responsibilities:

  • Organizing, planning, completing and prioritizing work – Developing specific goals and plans to prioritize, organize and accomplish your work and the work of the team. Coordinate and distribute all special projects and follow through until completion, while providing the guidance to the team performing the work order

  • Processing information – Compiling, categorizing, calculating, tabulating, auditing, or verifying information or data. Review and distribute metrics and identify corrective action as warranted.

  • Making decisions and analytical problem solving – Analyzing information and evaluating results to choose the best solution, solve problems and actively implement the solution.

  • Collaboration across areas Build effective working relationships within Sales, Client Implementations, Operations, and Account Management to provide support, expertise and guidance during account set-up process.


Position Requirements

High School diploma or equivalent required.

3 years of experience performing in a customer service role or operations role. Preferred 1 year of experience working in a matrix organization teams and work processes.

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

Knowledge (all required):

  • Requires proficient use of the company email and scheduling tools
  • Strong organizational and time management skills
  • Demonstrated analytical experience
  • Skills required include strong customer service skills, organization, problem solving, attention-to-detail, interpersonal skills, and outstanding communications skills.
  • Proficiency in Microsoft Office is required
  • Proficiency in internal back-end platforms
  • Proficiency in the organization’s CRM tool


Skills (all required):

  • Critical thinking—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches.
  • Coordination—Adjusting actions in relations to others’ actions.
  • Monitoring—Monitoring/assessing performance of yourself
  • Communication—Ability to convey information effectively.
  • Time management—Managing one’s own time.
  • Active listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Systems Analysis—Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Physical Requirements:
This role is largely a sedentary in nature. The role requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.

Working Environment:
This is a remote position. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, calculators, filing cabinets and fax machines.

Travel Requirements:
Less than 5%

Full-Time/Part-Time Full-Time  
Position Sr. Account Support Specialist  
Req Number OPE-21-00083  
Open Date 9/7/2021  
Location Remote  

This position is currently accepting applications.

Apply Now


Other Jobs Within Same Category
Sr. Clinician in Remote, Any
Posted on: 10/20/2021
[Apply Now]

Sr. Credentialing Specialist in Remote, Any
Posted on: 10/20/2021
[Apply Now]

Records Coordinator in Bolingbrook, IL
Posted on: 10/19/2021
[Apply Now]

Investigative Editor in Remote, Any
Posted on: 10/14/2021
[Apply Now]

Facilities Coordinator (Corporate Headquarters: Atlanta, GA) in Atlanta, GA
Posted on: 10/12/2021
[Apply Now]

Other Jobs Within 60 Miles
-- None found --


AppOne.comTM 1999-2021 HR Services, Inc.
Click here for technical assistance.