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Title

Vice President, Ticket Sales & Service 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:

  • purposefully developing a player and people-centered culture;
  • deeply connecting with our fans, partners, and colleagues;
  • passionately creating lifetime memories for generations of families and friends; and
  • meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary

The Vice President, Ticket Sales & Service is responsible for developing and leading the top ticket sales/service/retention team in sports and entertainment. Identifies, recruits, hires, coaches, and develops leaders. Holds a strong belief in the process leading to results, and a commitment to building a culture that revolves around preparation, hard work, recognition, and daily personal and professional development. Works successfully with other business units (partnership, marketing, stadium operations, community relations, concessions, retail, etc.). Possesses strong communication skills. The Vice President, Ticket Sales & Service oversees strategies directly impacting the overall growth of the Pirates ticket sales operation including but not limited to: season, partial, group, individual ticket sales/service/retention; ticket and box office operations; sales/service/retention programming; pricing strategy; knowledge and awareness of industry best practices while also exploring ways to innovate and upgrade our business practices.

Responsibilities

Primary:

  1. Oversee and manage all Ticket Sales and Services personnel and activities, as they relate to Ticket Sales and Service's responsibilities; Lead performance management, training, mentoring, discipline and hiring activities.
  2. Create, develop and implement departmental strategies, goals, objectives, short and long-term planning for Ticket Sales and Service.
  3. Create, supervise, and implement sales/service training and development curriculum for Ticket Sales and Service.
  4. Monitor and manage all seating inventory to maximize attendance and revenue.
  5. Create, implement, and manage new revenue streams by analyzing current inventory and by benchmarking best practices from around professional sports.
  6. Hire, supervise and coach sales/service staff to maximize ticket sales and revenue; determine training needs and coordinate delivery of training.
  7. Develop and manage Ticket Sales and Service departmental budget(s).
  8. Create and develop innovative sales contests and incentives that drive and keep staffs motivated to sell and retain at high levels.
  9. Create, implement, and monitor commission and bonus structures for all departments within Ticket Sales & Service that emphasize hitting and/or exceeding goals; Use the commission structure to keep staff focused on their goals and the departmental goals.
  10. Create & produce comprehensive daily, weekly, monthly, quarterly, and annual sales reports.
  11. Recommend to Senior Management all ticket pricing strategies and renewal timing and tactic; Ensure that these strategies maximize revenue and ticket sales opportunities.
  12. Work with the Marketing Team to create concepts for all ticket sales and service collateral materials.
  13. Ensure all Ticket Office policies and procedures are adhered to, including handling of comp tickets, employee ticket requests, ticket printing, etc.
  14. Build and manage systems and structure whereby season ticket member retention and satisfaction exceeds expectations and drives them to renewal.
  15. Continue to develop, enhance, grow Season Ticket Holder Membership Platform.
  16. Work with MLBAM and Tickets.com on all ticketing initiatives.
  17. All other duties as assigned by the Executive Vice President, Sales & Business Development.

Secondary:

  1. Work as part of a collaborative team of peers on all sales and marketing strategies and execution.
  2. Collaborate & Communicate with all areas of the Pirates front office.
  3. Ensure all fiscal controls are being followed properly.
  4. Timely and accurate reporting, and requesting, of commission and bonus payments for staff.
 
Position Requirements

Required:

  1. Bachelor's Degree in Business Administration, Sports Management or equivalent.
  2. Minimum of 5 years sports managerial experience.
  3. Minimum of 10 years of sports industry-related sales experience.
  4. Knowledge of Microsoft Office Applications (Word, Excel, Outlook, PowerPoint, Access).
  5. Experience in Managing and/or Selling Premium Seating (suites and club seats).
  6. Knowledge/experience working with a CRM system.

Desired:

  1. Master's Degree in Business or Sports Administration.
  2. Knowledge/Experience working with ProVenue Ticketing System.
 
Location Pittsburgh, PA  
Full-Time/Part-Time Full-Time  
Shift Various Shifts  

This position is currently accepting applications.

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