Share Email Opening Title Support Specialist, Child Care Assistance Program  Position Child Care Assistance Program (CCAP) Specialist   Full-Time/Part-Time Full-Time   Base Wage $13.00-$14.30 per hour   Description Summary The CCAP Support Specialists provide administrative and customer support to the Child Care Resource & Referral Child Care Assistance Program. This includes management of incoming client documents to support determination of eligibility for child care assistance and provider documentation related to payment for services. Support Specialists also provide initial customer service support through front office and phone interactions with the public. Examples of Essential Functions include the following. Other duties may be assigned. Administrative (60%) Responsible for daily front office opening duties. Manage incoming and outgoing office mail, faxes, and deliveries. Scan and Validate Child Care Assistance Program (CCAP) paperwork in the Child Care Management System (CCMS). Enter provider payments into state system. Support office supply inventory management including monitoring inventory, reporting ordering needs, placing supply orders as necessary, and receiving incoming deliveries. Work overtime as needed. Customer Service (40%) Provide service to customers at the front desk by greeting, welcoming, and directing visitors to appropriate Child Care Resource & Referral services. Provide telephone-based customer service including answering incoming calls, forwarding calls to appropriate staff, and when necessary supporting scheduling of on-site appointments. Receive incoming customer documentation including collection, sorting, stamping, preparation for processing, and filing.   About the Organization Mission SAL Community Services (SALCS) strengthens children, families, and individuals to build and enhance thriving communities. About Us SALCS operates Skip-a-Long Child Development Services - early care and education centers in Iowa and Illinois, The Home Child Care Network - a network of licensed and license-exempt home child care providers in both the Quad Cities and Peoria areas, Open Door - a crisis assistance program funded by IDHS to help individuals and families in crisis navigate local social services, SAL Child Care Connection - the child care resource and referral program in Peoria, IL, the Child Care Resource and Referral of Midwestern Illinois that serves the Illinois Quad Cities and surrounding counties, and Early Head Start Child Care Partnerships that serve Rock Island, Henry, and Mercer Counties in Illinois. SALCS is at the forefront of public policy and issues regarding early care and education and individual and family social services, and is dedicated to making sure all families have what they need to be successful, regardless of financial means.   EOE Statement SAL Community Services is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to actual or perceived race, creed (including religious dress and grooming practices), color, religion (or for requesting an accommodation for a religious belief), sex, age, ancestry, national origin, genetic information (as defined in Title II of the Genetic Information Nondiscrimination Act of 2008 (GINA)), military status or discharge status, veteran status, qualified disabled veteran status, sexual orientation, gender identity or gender expression, transgenderism, marital status, citizenship status, familial status, physical or mental disability (or for requesting an accommodation for a disability), association with a disabled person(s), medical condition (including HIV or AIDS status, cancer related or genetic characteristics) arrest record (unless doing so violates contractual, funding, or licensing requirements), order of protection status, pregnancy (including conditions related to childbirth or breast feeding), homelessness or any other characteristic protected by applicable federal, state, or local law.   Location Child Care Resource & Referral of Midwestern Illinois   Exempt/Non-Exempt Non-Exempt   Open Date 9/7/2021   This position is currently not accepting applications. To search for an open position, please go to http://SALFamilyandCommunityServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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