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Non-Medical Quality Assurance Manager - 2021 

Category Medical and Non-medical Quality Assurance  


Highly responsible managerial and supervisory position that oversees and manages the Non-Medical Quality Assurance Division. Ensures compliance with applicable rules, regulations, policies, and practices. Supports public safety agencies with compliance, non-medical quality assurance, public safety agency accreditation, grants, and contract compliance.



  1. Develops, implements, and manages a comprehensive quality assurance program: reviews and updates quality assurance processes and measurement tools.
  2. Gathers, analyzes, and interprets operational data to prepare and disseminate pertinent reports to internal and external customers.
  3. Responsible for coordination of all quality assurance activities.
  4. Maintains a professional and cooperative relationship with Public Safety Agencies.
  5. Ensures compliance with all applicable laws, rules, regulations, standards, policies, and procedures; recommends actions necessary to correct deviations and violations.
  6. Assists with the maintenance and oversight of public safety agencies' accreditation programs. Performs various complex administrative and professional assistance work in planning, coordinating, and managing accreditation standards. Ensures all annual and/or time-sensitive reviews, reports, audits, and inventories are completed as required.
  7. Gathers, analyzes, and interprets data to prepare and disseminate pertinent reports to internal and external customers. Reviews and reports the organization's compliance with its established Standard of Operational Coverage.
  8. Works with leadership team members to perform quality assurance activities, including monitoring the effectiveness of programs by measuring outcomes, monitoring the quality of service, and providing recommendations for improvement or the addition of new programs.
  9. Conducts research and analysis of current and future public safety issues and trends as assigned.
  10. Demonstrates thorough knowledge of the BOCC's Personnel Policies and Procedures and specific programs as assigned.
  11. Employees hired on or after February 1, 2016, must be a tobacco-free person, both on and off the job, for at least one (1) year immediately preceding application and maintain the same tobacco-free status throughout the term of employment.
  12. Head, face, neck (anything above the t-shirt line), and hand tattoos are prohibited except that an employee may have one ring tattoo below the joint of the bottom segment of the finger.
  13. In case of an emergency or crisis situation (hurricane, flood, etc.), the position must respond/perform recovery duties as assigned by the immediate supervisor.
  14. Maintain regular physical attendance during normal work hours as assigned at one of the County's offices or work facilities with the ability to work evenings, nights, weekends, and holidays as required.


(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as requested.)

Position Requirements




  • Knowledge of modern qualitative and quantitative statistical data analysis methods
  • Knowledge of modern data processing equipment, audio, and visual equipment.
  • Knowledge of modern methods of emergency medical service.
  • Knowledge of emergency management programs.
  • Knowledge of accreditation models.
  • Skill in the use of computers and computer programs.
  • Ability to access, input, and retrieve information from a computer.
  • Ability to use all audio/visual and other electronic equipment needed to present training programs and materials.
  • Ability to understand and follow oral and written instructions quickly.
  • Ability to establish and maintain effective working relationships with employees, management, outside agencies, and the public as necessitated by the work.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to apply analytical skills for all related activities and interprets data for making effective decisions, recommendations, reports, etc.
  • Ability to think clearly and use independent judgment in routine and non-routine situations that may occur.



  • Graduation from an accredited college or university with a Bachelor's degree in Public Administration, Business, Organizational Management, or a closely related field
  • Three (3) or more years of public safety experience




  • Valid Florida Driver's License of the correct class for the vehicle driven and a driving record acceptable to the insurance provider.
  • Must possess or obtain the required National Incident Management System (NIMS) certifications within six (6) months of employment.



  • Acceptable vision (with or without correction)
  • Acceptable hearing (with or without correction)
  • Ability to utilize a computer and all audio/visual equipment necessary to perform the assigned duties
  • Ability to answer the telephone and provide information
  • Walking
  • Standing
  • Bending
  • Stooping
  • Must be able to operate a motor vehicle



  • Inside in an office environment.
  • Work is occasionally performed in and/or around a fire station or fire department training labs/grounds.


Reasonable accommodation will be made for otherwise qualified individuals with a disability.

FLSA Exempt Status

Revised 10/01/2021

Full-Time/Part-Time Full-Time  
Salary Range $22.39 - $32.01 Commensurate with licenses and experience. Benefits Package.  
Closing Date September 19, 2021  
Post Internal Days  
Position Non-Medical Quality Assurance Manager - 2021  
Division Medical and Non-medical Quality Assurance Division  
Post Internal Days 0  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Open Date 9/3/2021  
Location Medical and Non-medical Quality Assurance Division  
Flyer None Specified 

This position is currently not accepting applications.

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