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Order Processing Specialist (634) 

About the Organization The Hancock Physician Network is a group of experienced physicians specializing in internal medicine, family practice, OB/GYN, pediatrics, pulmonary medicine, and behavioral health. We provide the highest-quality care-with kindness and professionalism-to the patients and families we serve.

Our Mission is to improve the health of patients and families in the communities we serve with respect, integrity, and clinical excellence.  
Category Clinical Management - 8216  

Position Purpose: A nonexempt position responsible for performing a variety of duties including but not limited to physician orders of patients to providers outside of the primary care office. Must navigate, compromise, and negotiate successful tracking and coordination of outside orders. The work includes responsibility for the preparation of specialized departmental documents; significant interpersonal staff and public contact, appropriate and professional conduct, and professional attire, independent judgment, discretion and personal initiative.


  • Knowledge of health care field and medical office protocols/procedures.
  • Knowledge of specific assisting tasks related to particular medical practice.
  • Knowledge of information that must be conveyed to patients and families.
  • Skill in performing operations on Excel database.
  • Skill intact and diplomacy in interpersonal interactions.
  • Skill in understanding patient education needs by effectively sharing information with patients and families.
  • Ability to learn and retain information regarding patient care procedures.
  • Ability to project a pleasant and professional image.
  • Ability to plan, prioritize, and complete delegated tasks.
  • Ability to demonstrate compassion and caring in dealing with others.

Essential Functions:

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

  • Maintain ongoing tracking and appropriate documentation on orders to promote team awareness and ensure patient safety. Maintain an accurate record of orders that are kept, failed and current status. Ensure that referred reports are maintained within the EMR.
  • Ensure complete and accurate registration, including patient demographic and current insurance information.
  • Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to referral office.
  • Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
  • Assist patients in problem solving potential issues related to the health care system, financial or social barriers. Verify insurance information for referral purposes and process insurance information for referral patients.
  • Ensure that orders are addressed in a timely manner.
  • Answer, respond and document phone calls, requests and questions from patients and/or referral providers in a timely manner. Calls must be accurately managed or redirected as appropriate.
  • Other duties as assigned.


Position Requirements

Required Experience: Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office.

Required Education: High school diploma or general equivalency diploma (GED). Medical Assistants must have graduated from a medical assisting program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES). Medical assistants who do not hold the AAMA certification are eligible for front office positions or positions that are non-clinical in nature and do not require direct patient care as part of their job description.

Required License: AAMA Certification or active LPN license in Indiana. BLS certification.

Full-Time/Part-Time Full-Time  
Shift Days  
Sign-On Bonus  
Position Order Processing Specialist (634)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 9/3/2021  
Location Clinical Management  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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