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Eligibility Supervisor (Rifle, CO) 

Category Human Services  

General Purpose:

Coordinate and oversee the daily operations of an Eligibility Unit to ensure that the purposes of the programs are met.

Essential Functions:

(These duties are a representative sample; position assignments and detailed work instructions may vary.)


  1. Manages program to achieve objectives within timeframes and budget.
  2. Supervises staff: plans, schedules, assigns and directs work; conducts interviews; hires and orients new employees; conducts or oversees training; coaches; evaluates and appraises; addresses complaints and resolves problems; takes disciplinary action; and ensures quality of work.
  3. Ensures compliance with all state rules and regulations for assigned programs.
  4. Assesses the programmatic, case management and technical assistance needs for the assigned programs and develops or obtains appropriate training to address deficiencies.
  5. Trains new and existing staff on program rules and regulations; interview techniques for accrual of accurate and crucial information needed in determining eligibility; and quality assurance findings and information.
  6. Works with staff to identify issues and needs related to CBMS and other state database systems.
  7. Monitors new applications and/or cases for accuracy and program compliance.
  8. Acts as a liaison between the state and County for assigned programs.
  9. Acts as back up for staff and for Division Manager.
  10. In conflict of interest cases, determines initial and ongoing eligibility and provides services.
  11. Maintains and upgrades professional knowledge, skills and development by attending seminars and training programs and reading trade and professional journals and publications.
  12. Ensures that individuals and team meet goals and provide highest level of service.
  13. Drives vehicle to perform one or more essential functions.
  14. Performs other duties of a similar or related level and assists with special projects as necessary or assigned.


Job Qualifications:


Knowledge of:


  1. Leadership, management and supervisory principles and methods.
  2. Relevant Federal, state and local laws, rules, regulations, codes and/or statutes.
  3. Modern office processes and procedures.
  4. Relevant computer hardware and software applications. Including Excel and ability to create spreadsheets and charts for statistical reports.


Ability to:


  1. Supervise and develop employees: plan, direct, coach, counsel, mentor, delegate, discipline, train, and evaluate.
  2. Speak, read and write the English language.
  3. Communicate effectively verbally and in writing.
  4. Define problems, collect data, establish facts and draw valid conclusions.
  5. Prioritize and organize.
  6. Understand, interpret and communicate complicated policies and procedures.
  7. Maintain a high level of professionalism and confidentiality.
  8. Be sensitive to individual values and needs.
  9. Work effectively with the public.
  10. Establish and maintain effective working relationships with employees, team leads, supervisors, other Departments/Offices, other agencies and organizations.
  11. Understand, practice and enforce safety procedures and precautions.
  12. Maintain a high level of professionalism and confidentiality.
Position Requirements

Minimum Education : High school diploma or equivalent.

Minimum Experience: 4 years of experience working with eligibility (economic security) - Related programs; 2 years of experience supervising people .


Internal & External Contacts:


Internal Contacts:


Frequently interacts with other Department employees.


External Contacts:


Frequently interacts with the general public and members of the Eligibility program.


Physical Activities and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.


Required Physical Activities:


While performing the essential functions of this job the employee is frequently required to talk, hear and see; regularly required to sit, stand, walk, stoop or use other means of mobility. Requires eye/hand coordination and manual dexterity to use office equipment and must occasionally lift up to 10 pounds. Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and ability to adjust focus.


Work Environment:


The noise level in the work environment is usually moderate, (e.g. business office with office machines and computers, people traffic.)


Required Travel:


The employee is occasionally required to travel to attend training.


Computers and Office Equipment:


Computer and relevant software applications; calculator; telephone system; postage machine; facsimile; copier; shredder.



THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.


Full-Time/Part-Time Full-Time  
Driving Classification Marginal  
Location Rifle, CO  
Hiring Pay Range $51,792 - $64,750  
County's Benefit Information To review details about the our benefits visit our website at  
Pay Range $51,792 - $77,708  
Position Eligibility Supervisor (Rifle, CO)  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Req Number HUM-21-00017  
Open Date 9/2/2021  
Location Garfield County Government - Rifle  
About the Organization Garfield County covers nearly two million acres, ranging from rugged alpine mountains to high mountain desert plateaus - about 60% public lands. Home to approximately 58,000 people, Garfield County boasts incredible outdoor adventures, a premier seasonal climate and has major rail, interstate and air access. Industries include energy development, tourism, ranching and farming.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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