ESSENTIAL DUTIES AND RESPONSIBILITIES
a) Utilize clinical data/knowledge to assist patients in gaining appropriate physician, hospital, medical group and community referrals.
b) Utilize computer software to process referrals and maintain up-to-date referral databases.
c) Facilitate scheduling of appointments.
d) Obtain prior authorizations for imaging studies and other procedures ordered by practice providers utilizing payer authorization tools including forms, websites and telephone or fax lines.
e) Maintains current patient files updated with the most current coverage provided.
f) Monitors department voice mail, Qliq, email, Teams messages and processes prior authorization requests in accordance with departmental guidelines.
g) Maintains telephone service standards and returns patient messages within one (1) business day.
h) Act as a point of contact for assigned providers to answer and route questions about patient care.
i) Efficiently manage a high volume of imaging, procedure and referral requests.
j) Process patient referrals in a timely manner.
k) Perform routine administrative and clerical tasks to keep the offices of physicians and other health practitioners running smoothly including answering telephones, communicating with patients, and communicating with physicians.
l) Administrative duties may include but are not limited to the following:
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES:
EDUCATION and/or EXPERIENCE:
PHYSICAL REQUIREMENTS: Position requires sedentary work, occasionally lifting up to 10 pounds. Carrying small objects short distances. Ability to sit for 6-7 hours daily at computer terminal. Incumbent is sitting at a computer terminal 90-95 percent of the time. Ability to use keys on a computer terminal keyboard.
LANGUAGE SKILLS: Bilingual (English/Spanish) preferred, but not required.
This position is currently not accepting applications.
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