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Title

Rooms Controller 

Position Rooms Controller  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

In the absence of the Shift Manager, take charge of the operations and ensures maximum operating efficiencies of the Front Desk. Elicits superior performance from staff, exhibit excellence in cultivating the guest experience and succeed in the translation and execution of the Edgewood vision.

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest's complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. The agents will assist a guest in creating an engaging experience at the resort by offering and providing information on all amenities available to them. This position will exhibit excellence in cultivating the Edgewood Vision by executing both employee and guest engagement standards.

 
Position Requirements <ul> <li style="margin-right: 0in; margin-left: 0in;">The Rooms Controller should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality.</li> <li style="margin-right: 0in; margin-left: 0in;">In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone and in person. </li> <li style="margin-right: 0in; margin-left: 0in;">Candidates must be willing to work holidays.</li> <li style="margin-right: 0in; margin-left: 0in;">Hotel experience or prior work experience in a professional office environment required.</li> <li style="margin-right: 0in; margin-left: 0in;">Previous supervisory experience preferred.</li></ul>  
Shift -not applicable-  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time -unspecified-  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

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