POSITION SUMMARY
The primary purpose of the position is to provide day-to-day management for the screener/greeter staff and coordinate the system of screening and greeting across all hospital campuses. Incumbent will greet, welcome and assist patients, their families and visitors entering the hospital and create a positive first impression in a professional manner by providing responsive customer service. Incumbent screens patients and visitors for risk of current infectious disease following a defined script. Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location. Incumbent manages scheduling, training, and day-to-day oversight of screener/greeter team. Hours may be variable as 24-hour coverage, 7 days a week is necessary. This is an American Rescue Plan Act-funded position.
ESSENTIAL FUNCTIONS:
- Creates monthly and daily staff schedules and coordinates coverage of gaps and callouts.
- Orients and trains staff to screening and greeting procedures.
- Ensures that all screening locations have adequate supplies, including PPE.
- Triages issues encountered by screening team for solutions. Implements solutions to process issues per direction of supervisors.
- Assures facility’s standards for customer contact and telephone protocols are met.
- Documents staff performance and behavior concerns and alerts chain of command to disciplinary concerns.
- Reports patient and employee safety concerns or incidents promptly.
- Assists the Screener/Greeters at various entry points to ensure appropriate screening for all patients and visitors entering the TCRHCC campus.
- Cordially greets visitors and patients upon arrival.
- Conveys an optimistic and positive image of the hospital.
- Screens all patients and visitors for risk of infectious disease according to defined criteria. Directs patients according to their answers to closed-ended questions. Ensures infection prevention efforts are maintained across TCRHCC campus.
- Ascertains patients’ and or visitors’ needs and directs them accordingly.
- Provide assistance to patients and visitors by obtaining wheelchairs, or other services as needed.
- Monitors the overall appearance of the hospital entrances.
- Ensures all patients and visitors entering campus and its buildings have a valid reason to enter, such as a scheduled appointment or obtaining a necessary service, and that all are screened for risk of spreading infectious disease prior to entering or obtaining service.
- Collaborates with security to keep front area of the building clear and unobstructed and alerts security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responds using established procedures; alerts appropriate departments such as housekeeping and maintenance.
- Assists Community Connectors by providing distribution of food, water and other necessary essentials to community members who are in Isolation or quarantine.
- Assists the Contact Tracing team by performing contact tracing activities for patients testing positive for Covid 19, and conducting negative results calling.
- Ensure Proper PPE is used at all times while on duty. Face surgical mask is to be worn in all hospital areas. Proper handwashing is required. If water is not available use hand sanitizer. Social distancing will be practiced by department.
- Proper PPE is used inside assigned Clinics or Units. NIOSH- approved N95 Masks filtering face piece respirator or higher, if available, this includes eye or face shields, gloves, and isolation gowns.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training. Ensure that staff members are following appropriate donning and doffing techniques and have access to necessary PPE for role.
- Performs other duties as assigned.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
This positive requires the ability to sit and stand for prolonged hours of the day, with some frequent walking and occasional bending, kneeling, crouching, twisting, maintaining balance and reaching. Must be able to lift, push and pull up to 24lbs occasionally. Incumbent must have ability for color vision, hearing normal speech, hearing overhead pages, far vision, near vision, and occasional depth perception, seeing fine details and telephone use. Must have frequent ability for simple/firm grasping of both hands and use of keyboard.
Mental:
Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information and be able to ascertain that it is accurate as possible. Incumbent must be able to communicate effectively to diverse groups regarding situations of extreme importance to patient outcomes. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards. Must have ability to work alone for a prolonged amount of time as well as adapt to shift work and occasionally cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle multiple priorities in stressful situation, and demonstrate high degree of patience. Must accept a flexible schedule to meet unit needs.
Environmental:
May be exposed to infectious disease and extremes in temperature or humidity for a majority of the shift and occasionally to dust, fumes and gases.
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