Share Email Opening Title Guest Services Associate  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Together with our community, we better the lives of animals through justice, prevention, and life-saving care. Our organization cares for thousands of animals each year—saving animals from abuse and suffering, sending homeless pets to new homes, connecting pet owners with resources to keep their pets, and sharing information on how to help animals every day.   Schedule: Thursdays from 11:00 AM - 3:00 PM, Fridays from 10:00 AM - 3:30 PM and Saturdays from 10:00 AM - 5:00 PM   Essential Job Duties: Answers the main telephone line to the organization, responding to questions and directing calls to the appropriate internal or external resources Greets guests and responds to their questions and needs, providing information on programs and services, both at Lollypop Farm and in the community Maintains Lost and Found records. Records lost and found reports, searches for matches, shares information internally, posts listings, updates lost and found records as needed, and reports on activities Posts lost or found pets on social media and responds to text messages Conducts sales in the Lollypop Shop gift shop; assists with restocking and inventory Collaborates with and supervises guest services volunteers Answers questions and gives general information regarding adoptable pets In collaboration with Admissions team, collects, maintains, and shares resources with guests calling for help with pets Ensures a clean and tidy lobby appearance Restocks program literature and other resources provided for guests Carry out responsibilities in accordance with the company’s policies and applicable state and federal laws Observe all safety rules and regulations for self and others Performs other duties as requested   Position Requirements Education: High school diploma or equivalent education Experience: Two years of experience with customer service Skills: Strong interpersonal skills with a positive and compassionate attitude. Skilled in delivering positive, clear, concise, accurate, and timely communications. Excellent written and verbal communication skills. Able to work calmly and effectively in a noisy and busy environment. Able to prioritize tasks and adapt to change. Solid computer and internet skills in a PC environment with experience working in Microsoft Word and Excel and using online information systems and a working knowledge of Facebook and Instagram. Physical Demands: Employee is frequently required to stand, walk, feel, speak, hear, and see. Performance may also require prolonged periods of sitting and repetitive motion and occasional lifting with reasonable accommodations. Occasionally required to lift up to 40 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position. Must Align with the Company Mission, Vision and Core Values: Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care. Vision: A just and compassionate world for all animals. Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.   Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions. Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals. Flexibility: We are willing and comfortable adapting to new circumstances and conditions. Commitment: We are steadfast in our efforts to achieve our mission. Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified. Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community. Respect: We are considerate and professional regard for all aspects of our work. EOE/ADA   Full-Time/Part-Time Part-Time   Shift -not applicable-   Position Guest Services Associate   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   Location Lollypop Farm   About the Organization   This position is currently not accepting applications. To search for an open position, please go to http://LOLLYPOPFARMHUMANESOCIETYOFGREATERROC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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