Our HR Client Support Specialists work with the established Ascentis client base and provide ongoing support as our clients utilize our HR product to perform many functions critical to their organization’s success and functionality. As a Client Support Specialist, you will be expected to provide unsurpassed customer support to the ever-changing needs of our clients. The support they provide varies from simple explanation all the way to complex analysis of system functionality. Centered around our cultural norms, the team focuses on critical thinking, problem solving and communication to crush goals and excel personally and professionally.
What are the general responsibilities of the position?
Our Client Support Specialists are a significant part of what keeps Ascentis running. They have a high intensity day, and you will often find yourself looking at the clock finding it hard to believe the day is already over. Ultimately, you are focused on:
What are we looking for in a candidate?
A great attitude - You are the face of Ascentis and provide superior customer service skills, along with a proactive, positive attitude
Excellent written communication, verbal communication, active listening and presentation skills
Strong organizational, analytical, priority setting and time management skills – you have the ability to work on many projects at a time • Self-starter and ability to think “outside the box”
Ability to work under pressure in a fast-paced, ever changing environment
Passionately collaborate to achieve best results
SaaS/HCM experience preferred
Bachelor’s Degree preferred or equivalent relevant experience
2+ years of customer support/service experience with desire to exceed customer expectations
2+ years of troubleshooting, problem solving and assisting external customers within technical applications and/or software
This position is currently not accepting applications.
To search for an open position, please go to http://AlliedLubeInc.appone.com