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Title

Maintenance Coordinator  

Description

POSITION SUMMARY: BASIC FUNCTION

The Maintenance Coordinator supports the Critical Facilities Operations (CFOps) team by serving as the maintenance department planner/scheduler/reviewer and approver. This involves coordinating and managing the creation of work orders that begin the process of planning and scheduling maintenance within a CMMS toolset, reviewing and approving change requests in an ITSM toolset, notifying clients of upcoming maintenance events, and updating critical asset and maintenance/repair information in CMMS to ensure the successful 24X7 operation of each site.

The Maintenance Coordinator will also assist in the development of methods to optimize preventive and corrective maintenance processes, reduce costs as well as maintenance and KPI reporting.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Ensures accurate and complete data is maintained in CMMS and that Maintenance Calendars are kept up to date for the Region.
  • Coordinates with CFOPs to ensure that required Preventative Maintenance activities are scheduled and performed in a timely manner and are properly documented in CMMS and ITSM system. Follows the Maintenance Notification Procedure for the initial notifications, follow up notifications and any necessary changes.
  • Ensures that all CMMS work orders are completed in a timely manner and ensures that the work performed is properly documented.
  • Creates and distributes reports on preventive maintenance completion, deferral, and corrective work order metrics as requested.
  • Ensures that all preventative and corrective maintenance documentation is organized within onsite binders as well as properly organized on the document management system to ensure each site is “audit ready” at all times.
  • Functions as the Regions Subject Matter Expert (SME) for the Computerized Maintenance Management System (CMMS) for assigned sites. Provides training and guidance to the CF OPS technicians on the system.
  • Maintains CMMS data, to include, but not limited to, complete list of company assets, accurate asset data, preventive maintenance plans, task lists, work orders and other modules.
  • Participates as a member of the CMMS advisory team developing policy and procedures for system users.
  • Creates timelines, prioritizes, and implements work plans to ensure major tasks are completed in accordance with best practice. Maintains a master schedule ensuring even work loading.
  • Coordinates and performs Change Management aspects of reviewing, scheduling, approving, and notifying clients of scheduled maintenance using ITSM and Client Notification tool.
  • Ensures that Change Management documentation is submitted, properly documented, and approved in ITSM System prior to the scheduled maintenance dates per current rules and regulations.
  • Reviews and manages emergency and short notice change requests in ITSM system.
  • Participates in Change Advisory Board (CAB) review and approval.
  • Coordinate with CFOPS sites and Client Success team on advance notification and client communications on approved maintenance events.
  • Reviews Incident Reports and monitors follow-up maintenance actions.
  • Ensures Daily Log Readings are organized and posted appropriately to internal share folders.
  • Assists with purchase status tracking in the Purchase Requisition process.
  • Reviews documentation and preparation for annual audits and Business Continuity Plan testing.
  • This role interacts with all levels of CFOPS including management to effect maintenance work.

KNOWLEDGE, SKILLS & ABILITIES

  • Understanding of preventative maintenance programs to include a general understanding of the equipment which will be maintained.
  • Understanding of the impact on the data center infrastructure while conducting maintenance.
  • Understanding of the incident reporting process as well as tracking completion of follow up assignments.
  • Understanding of ITIL Change Management best practices
  • Experience with ITSM or CMMS toolsets.
  • Excellent communication skills, both written and oral.
  • Excellent organization, time management, and prioritization skills.
  • Ability to work efficiently with MS Office Suite (Word, Excel, PowerPoint, Project, Outlook).
  • Demonstrated annotation skills for taking accurate meeting notes and quickly turning around post meeting objectives and key deliverables.
  • Ability to communicate effectively with customers and internal staff.
  • Ability to coordinate and supervise vendors/contractors performing work in the facilities.
  • Ability to learn quickly and address issues as they arise during normal working hours or after hours.
  • Ability to operate in and promote a rigorous process-driven team environment.
  • Ability to logically analyze and solve problems.
  • Ability to effectively multi-task multiple projects.

EDUCATION & EXPERIENCE

  • High School Diploma or GED required.
  • Associate degree in Business Administration, Technology, or equivalent education and/or work-related experience.
  • Minimum 5 years’ experience with ITSM systems and Change Management practices within IT industry (data center and network environments).
  • Minimum 5 years’ experience in a maintenance related, project management or mechanical/electrical technician position, with experience in critical facilities desired (e.g. data center, hospital, semi-conductor, or power plant).
 
Position Requirements

PHYSICAL REQUIREMENTS

  • Primarily walking, standing, and bending with some sitting.
  • Ability to communicate effectively with verbal, visual and listening skills.
  • Close visual work on a computer terminal.
  • Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
  • Able to lift and carry heavy equipment, up to 20 pounds.
  • Ability to climb ladders and work on a raised platform.

 

WORK CONDITIONS

  • Typical office environment consisting of offices and cubicles.
  • Typical data center work environment with varying temperatures and loud noises.
  • Extensive daily usage of a computer or workstation.
  • This role is mostly remote with an occasional need to be on-site in a shared space.

 

SPECIAL REQUIREMENTS

  • Must be comfortable working in a fast paced environment with shifting priorities and multiple deliverables.
  • Must be willing to work outside normal business hours, including weekends, late nights, holidays or on-call support as required.
  • Must be willing to be part of the after-hours notification and escalation protocol.
  • Occasional travel to other facility locations may be required.
  • Must possess a current, valid state-issued driver’s license.
 
Shift Days  
Exempt/Non-Exempt  
Position CFOps Maintenance Coordinator  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s)  
Location NTT Global Data Centers Americas, Inc., Ashburn  
About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers.







NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.











All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.











 
EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.  

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